Royalty History Lag

[MsSnazzy]

It appears my royalty history has not updated in two days despite multiple sales. Is anyone else experiencing this same issue? 

[Mark]

Hey @MsSnazzy,

Thank you for flagging.

I checked your last sold date in your store which is 12/07 and your royalty history shows sales from 12/07. 

May I ask for more information on the issue in case I missed something?

Thanks!

[MsSnazzy]

Sure. Perhaps I did not word my issue correctly. My current balance has been the same the past 2 days, which is odd, because each morning a new balance reflects. Yet, I have steadily had sales coming in. Does this help?

[Sara_H]

@MsSnazzy It's been reported in this thread https://community.zazzle.com/t5/technical-issues/sales-not-clearing/m-p/121497 - hopefully it will be fixed soon

[Pádraig]

Hello everyone,

We are investigating this issue for you now. As this has been reported already, I am locking this thread but please feel free to continue to contribute to the conversation here!

Thank you for your patience!

Pádraig