Royalty on New Samsung Cases not Changing

[jamies]

Good Morning and Happy New Year
When I create new Samsung cases that were just released the royalty doesn't change and the total price of the product doesn't change. Is this a glitch or do they have a set price?

Thank you

[PAZP]

They are Zazzle's value case which is set at 5%. It used to show that the royalty was set at 5% but it no longer does. 

[Jadendreamer13]

Does Zazzle set 5% royalties on other budget/value items? Was that information conveyed to designers when the new Samsung cases were announced?

[PAZP]

Here's the announcement however it doesn't say the royalty is set setting  https://community.zazzle.com/t5/creator-news/new-model-launch-samsung-s22-amp-s21-zazzle-phone-cases...

All the Zazzle Value iPhone cases I've designed were set to 5%. I might have missed an announcement if they've decided to change it.  SHRUG

[Mark]

Hey @jamies,

Thank you for flagging this. I have reached out to the team now to see what is causing it and I will add an update here as soon as possible.

[Mark]

Hi all,

The team have confirmed that there should be a 5% royalty cap for the cases and are looking into the issue now.

[PAZP]

THANK YOU for the update, Mark.