Sizes ?
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10-14-2024 11:02 AM
Why is this happening? Please fix it. The designs are placed as they should be in terms of dimensions, however, they are not displayed that way and thus turn customers away. I noticed this on tissue paper. Does anyone else have such a problem and on which product?
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10-14-2024 11:57 AM
@Bokithink it's just a display issue that's happening at the moment. When you press 'personalize' it goes to how it should look
am sure it'll get fixed
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10-14-2024 12:06 PM
I hope,... But will the customers know how to cope or will they simply give up on the product,...? 😞
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10-14-2024 01:46 PM
Has anyone experienced this issue before? A number of our products, which we haven’t edited or modified, have suddenly changed. Previously, all designs were positioned correctly, but now they appear misaligned, or in some cases, the tiling has completely removed. Is it possible for customers to make these changes, or is this due to a glitch? If it’s the latter, do we know when it will be resolved? We've been reviewing about eight months of products and continue to discover adjustments. Any insights would be greatly appreciated!
Example photos below. Thank you!
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10-15-2024 06:38 AM
Hey all,
Thank you for flagging this issue. I have reported it to the team.
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10-15-2024 08:18 AM
Hi Boki, Yes we just made the same discovery and complaint yesterday. Hate it's happening to you but glad to know it wasn't just us!
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10-16-2024 08:36 AM
We wanted to follow-up to inquire if any progress is being made on this issue. We're finding new products that have been effected everyday.
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10-17-2024 06:25 AM
Hi @Aria_Art_House,
There has been no update yet. We will let you know as soon as there is. Feel free to link any products you come across with the issue.
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10-21-2024 03:27 AM

