Some Collections are leading to an Error Page

[MissPaperFarm]

I just noticed that some of my collections are not showing up at all. The links lead to a page that says this: 

[Jermolinaart]

I reported this issue to Zazzle today, and they assured me they would look into it.

[JP]

I am starting to have this same issue on two of my collections, one which I just created! I cannot provide a link to either as all I get is an 'Request  Error'  page, with no link to the actual collection. It is also happening on my web site where I provide my seasonal collections for Easter. This just started to happen on 3/03/2025. I cannot even do any editing on either collection. Collection names: Everything Easter and the new one is, Easter Elations Cards And Gifts. Hope this gets fixed soon.

[SheaPrints]

I had the same problem. This is how I did it: Copy the link from the URL address bar and paste it into a notepad or text document. Then copy it again from there, and it should paste correctly.

[SheaPrints]

This is just a way to paste a URL link on the forum. Otherwise when I copy and paste it directly, it just pastes as 'Error'. It doesn't solve the 'Request Error' problem. I hope it's fixed soon!

[SheaPrints]

I have the same problem with one of my collections. I get the same error message when I'm signed out, or if I'm trying to access it from the backend.

[Scott]

Can you please share a link to an affected collection? Thanks in advance.

[Jermolinaart]

The issue occurs when trying to access the collection pages:

• Clicking a collection link from a product page results in an error message.
• While the product page displays the collection and its included products, the link to view all products in the collection does not open.
• From my Store Manager, clicking on the collection also leads to an error.

1. Evergreen Festive foliage wedding

   Collection link: https://www.zazzle.com/collections/119007973838347054

   Invitation: https://www.zazzle.com/evergreen_elegant_winter_wedding_invitation-256704043938959778

2. Watercolor lemons elegant collection

Collection link: https://www.zazzle.com/collections/119007973838347054

Invitation: https://www.zazzle.com/she_found_her_main_squeeze_bridal_shower_invitation-256714296285314339

3. Gold floral baby shower collection

Collection link: https://www.zazzle.com/collections/119977828382174508

Invitation: https://www.zazzle.com/blush_floral_gold_its_a_girl_baby_shower_invitation-256005452506334250

4. Bee Baby Shower and Gender reveal

Collection: https://www.zazzle.com/collections/119792253769449162

Invitation: https://www.zazzle.com/bee_gender_reveal_invitation-256311783647486801

There are several more collections affected as well.

I appreciate you looking into this for me!

[Scott]

Excellent. Thanks a bunch for the detailed information!

[MissPaperFarm]

Yes, it’s this one: https://www.zazzle.com/collections/pink_easter_bunny-119730292672984777 

and this one: https://www.zazzle.com/collections/three_leaping_rabbits-119696729664885542 

[SheaPrints]

This is my one: https://www.zazzle.com/collections/photo_sequence_designs-119892481060394800

[LauraLee]

I just want to add that I have had this problem with one of mine too.  Although, I'm not sure how to get the right URL to post here.  So, I'll see what I can get atm.  This is the URL I get when it goes to the error page.  I cannot get the correct URL that it's supposed to go to, and I don't know how to get the correct URL instead.  Can someone tell me how to get the correct URL when this happens, please?    https://www.zazzle.com/pd/editcollection?id=119113942041403513&sr=250117919633901068 

[LauraLee]

I'm going through all of my collections (which are a lot), but found 2 more:

 https://www.zazzle.com/pd/editcollection?id=119254055666553254&sr=250117919633901068  and https://www.zazzle.com/pd/editcollection?id=119128877265417204&sr=250117919633901068 

*I just wanted to add that copying it into a notepad, and then copying it from there didn't do any good.  It's still not clear, to me, what's going on.

[BevStuff]

My Nerdy Fun Gift Ideas Collection keeps going to "Request Error." 3/4/25. I was intending to get a share link to post from it to post today when I discovered this issue. Not sure how long it's been going on, but because of this Request Error I can't access any sort of link to it. Seems to be the only Collection effected. It is listed as "Active." So...could we fix it?

[Sara_H]

@BevStuff 

I can see just fine https://www.zazzle.com/collections/nerdy_fun_gift_ideas-119853759754270588

[BevStuff]

I think the issue is this "request error" is occurring for the Zazzle store owners themselves. I need to be able to access edit features & share links and I cannot.

[Scott · Accepted solution]

Should be working again. Very sorry about that!

[MissPaperFarm]

Yes! It’s working again, thank you 🙏 

[BevStuff]

It's working again. thx, Scott

[JP]

Hi Scott, 

Just got on here and both collections are working fine now! Thanks for getting these fixed!

[SheaPrints]

It's working for me now! Thank you 😊

[Susang6]

When I try to share or edit the collection opens to an error page