Some products in colections displaying at the wrong sizes

[Sandra-]

I think this is the same issue as reported here https://community.zazzle.com/t5/collections/products-images-in-collections-reset-to-default/m-p/1913... thought I'd add it to technical forum too.

I noticed some of my rectangular enclosure cards which are set to rectangular sizes are now defaulting to 2.5 square so look very strange. For example this one: https://www.zazzle.com/fresh_off_market_memory_with_bride_bridal_shower_enclosure_card-2567637569424...  (looking at the link I just copied and pasted here it seems to have added the part from style to the end of the link which might explain why)

This invite has defaulted from size 5.7" arch shape to 3.5 x5: https://www.zazzle.com/rustic_fresh_off_the_market_bridal_shower_arch_invitation-256184382316607042?... (again the link seems to have added extra coding from style)

It seems to be happening only when I click on the products directly from the collection.

Thanks for looking into this.

[Fiona]

I will pass this on, thank you!

[PrettyHouse]

Hi. I have the same problem.

[Sandra-]

Thank you Fiona

[idraw]

@Fiona 

Zazzle may want to consider the strong possibility of a CORRELATION between the timing of Zazzle coders adding the pet bandana and the site wide brokenness for sellers in collections and backend products. “Fix one thing break a gazilion.”

[smkshops]

I am having the same issue. Banners for example, which were made in 4 x 6 are displaying in the default 2 x 1 size. And while I made and and chose the vertical design, they are now shown in horizontal. All banners in every collection are like this. BUT, the issue is only inside collections. Here is a link, which also shows extra code.

https://www.zazzle.com/stylish_class_of_2025_white_photo_graduation_banner-256489796392397599?size=2...

House flags in all my collections were sold with the in situ image as the main image. They are now showing the default image, which is not what I want.

I have signature boards which are all screwed up. They default to the smallest 8 x 10, with no room for signatures. By comparison I have them sold in 18 x 24, and displayed in situ on a black stand.

Thank you cards are also not displaying correctly.

These are just a few examples of the many many products affected.

[Marcia]

Exactly! I'm having problems with my foam boards & table numbers when accessed from their collections. (They appear correctly when not accessed through the collection.) Not only do they appear incorrect on the collection page, but also on their products pages. And I can't fix them to display correctly under "manage products". The foam board version is also appearing on the product page for the table numbers. And I can't fix that to display correctly as well.

[SheaPrints]

I have the same problem with my foam board designs. They've all switched to the 8" x 10" size.
My table number designs have switched to the horizontal format instead of vertical, and 'Ultra-Thick Paper' instead of 'Semi-Gloss'.

All these settings are still correctly set up in 'Edit Details/Product Merchandising/Change Options.

[Wesha]

Hey @Sandra- I too have noticed the exact same issues with some of my products today

[Jermolinaart]

Same issue with Balloons, Favor boxes

[HoneyBlossomA]

I just noticed this as well, Many many products like this now default displaying in the wrong size/shape/option - Invitation belly bands, enclosure cards, favor boxes, address labels, and probably more I just haven't checked everything.

[HoneyBlossomA]

Everything is still displaying correctly on the mobile app version, however.

[nicky]

I have the same problem

[wpl]

same

[MissPaperFarm]

😱Just noticed this today with my posters and prints! And I have been directing people to my shops because it's 30% off on posters 😵 It's cutting off so much of the image. It looks like it's just happening from the links that are shown in collections! Because when I go directly to the product page https://www.zazzle.com/southwest_desert_cactus_adobe_house_art_print-256691604044542883 

It's fine, but from the collection's page https://www.zazzle.com/southwest_desert_cactus_adobe_house_art_print-256691604044542883?ratio=1.5&si...

Not fine. 

[Cat]

Similar issue here with posters and foam core boards. Posters seem to be displaying at 3x4 inches while foam core boards are showing as 8x10 inches regardless of how they were designed/published

Some examples:

8 Table Blue Roses Elegant Wedding Seating Chart | Zazzle
Emerald Boho Roses 13 Table Wedding Seating Chart | Zazzle
5 Table Blue Boho Roses Wedding Seating Chart Foam Board | Zazzle
10 Table Emerald Green Roses Wedding Seating Chart | Zazzle
Welcome! 5 Table Lavender Boho Roses Seating Chart Foam Board | Zazzle

[Connie]

I'm having the same problems with my enclosure cards in my wedding collections.

[Scott · Accepted solution]

https://community.zazzle.com/t5/technical-issues/product-attributes-changed-when-viewing-collection-...