Strange thing going on in my collection

[Connie]

I have a collection of name plates, and suddenly they are all showing the front on view in the collection, even though I have all of them set to the in situ view! What's even stranger, is that they show correctly on the preview image when I share the collection Pinterest! They also show correctly in my back end- usually the opposite is true, and the correct view shows in the collection, but not in my backend. There are both recent products and ones that have been posted a while, and they all look the same.

[tiffjamaica]

This is also happening for me with other products. In collections they are not displaying the in situ views. 

[WHS_Designs]

reported this issue a couple of weeks ago. this workaround might help:
https://community.zazzle.com/t5/technical-issues/selected-photo-for-products-not-showing-correctly-i...

[Connie]

That's an extremely tedious workaround! I think for this collection I'll just leave it as is. What I can't figure out, though, is that I did NOT add the products to the collection from the product pages, but from my back end! I rarely if ever add to a collection from the product page, because it's easier in the back end to select multiple products and add them all together.

[WHS_Designs]

unfortunately, yes, it is a tedious workaround.

if I recall correctly, another creator mentioned in another thread that the presence of cover photos is another potential cause of this snafu.

[Roberta]

Hi @Connie 

Thank you for highlighting this with us. Can you provide a link to the products and to the collection, please? We can certainly check it out for you  🙂

Roberta 🌷  

[Connie]

Here's the collection: https://www.zazzle.com/collections/modern_stylish_agate_desk_nameplates-119871362602589440

And here are the links for the first 4 products, but they are all showing up the same:

https://www.zazzle.com/navy_blue_gold_agate_white_professional_elegant_desk_name_plate-2567322334795...

https://www.zazzle.com/elegant_rose_gold_agate_geode_professional_desk_name_plate-256007438303358611

https://www.zazzle.com/elegant_teal_gold_agate_geode_professional_desk_name_plate-256839657908241916

https://www.zazzle.com/elegant_professional_black_and_gold_agate_geode_desk_name_plate-2561586744514...

Thank you for looking into it.

[Roberta]

Hi @Connie 

Thank you for your reply with the links! I've just passed them along now and hope to have an update soon. 🙂

Roberta 🌷