Unable to add a specific Product to a specific Collection

[Cat]

I have a mystery on my hands. For some reason it won't let me add this product:
https://www.zazzle.com/namaste_reflecting_white_lotus_flower_on_sky_blue_air_freshener-2563975937234...

to this collection:
https://www.zazzle.com/collections/reflecting_lotus_flower_on_blue_background-119087838692492973

I actually thought it was already in the collection, but it doesn't seem to be, so I'm confused. Maybe it's already there and that's why I can't add it - but it's just not showing up for some reason? Appreciate any clarification you can provide. Thanks!

[CrazyMermaid]

How odd. I just added it to one of my collections quite easily!

[Cat]

Thanks for trying that. It is very odd. I can add it to other collections too, just not to that one. 

[CrazyMermaid]

Can you add any other product to that collection?

[shellifitz]

@Cat When this has happened to me from the back end I will try from the product page and it works- or vice versa.  Try that and see if it works for you. 

[Cat]

Thanks Shelli. Unfortunately, that's not working either. I don't know what's up, but something weird is going on. No matter how I try to add it to the collection, I get the little Attention exclamation point. It's really strange, I can add other products to that collection, and I can add that product to other collections, I just can't add that product to that collection! Maybe Zazzle just doesn't like me today! 😋

[Scott · Accepted solution]

I see the issue. It probably only impacts this one product being added to this one collection. I've passed it along to engineering.

[CrazyMermaid]

Cat did you ever find out what was happening? Is it fixed? Just being curious.

[Cat]

Thanks for asking! Still not fixed. @Scott indicated that he knew what was going on - probably some weird technical glitch, but it's still not working. It's not a big deal, these are not huge sellers or anything, just very strange.

[WHS_Designs]

I had the same thing happen to me today -- tried to add a product I created earlier today to a collection, only to get that alert with the small box with the exclamation mark that @Cat was referring to.

So as an experiment, I added another product created a few minutes ago. That product also could not be added to the collection.

The thing that both products had in common? They were both out of stock.

[WHS_Designs]

so I've tried with a third product that has been flagged as out of stock, and it also can't be added to a collection.

so I believe my theory is correct.

now, what happens to a previously instock product that's already in a collection that suddenly goes out of stock? does it disappear from the collection, or stay there?

I guess the only way to tell is to monitor that product and collection regularly. 🙂