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08-30-2023 01:40 PM
Hello! Recently I got a private message which I am pretty sure was a scam, so I responded with a generic answer, but that person wrote back. I got a notification on my e mail but I am not able to acces the new messages. It shows ,,new messages,, in red but when I click it, it doesn't show more. I tried to access it on my phone, tablet, PC but with no luck. I have an impression that the whole thing is affecting my account because since then my sales went down. Anyway, any idea how can I solve it? Thank you!
Solved! Go to Solution.
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08-30-2023 01:48 PM - edited 08-30-2023 01:50 PM
Zazzle is taking steps to identify and delete spam from our inboxes before we even need to deal with it. They delete it, but the automated notifications still get sent.
This is not likely to be having any affect on your account.. I’ve not seen anything that I don’t think was actually spam be removed.
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08-30-2023 01:48 PM - edited 08-30-2023 01:50 PM
Zazzle is taking steps to identify and delete spam from our inboxes before we even need to deal with it. They delete it, but the automated notifications still get sent.
This is not likely to be having any affect on your account.. I’ve not seen anything that I don’t think was actually spam be removed.
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08-30-2023 01:51 PM
That is interesting:) I suppose I am just curious how what was in it;) thanks for answering!
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08-31-2023 08:16 PM - edited 08-31-2023 08:17 PM
@Deseades
The Link posted by plumb4me
On 06-05-2023 11:25 AM
This question was answered in this post
https://community.zazzle.com/t5/technical-issues/message-on-zazzle-not-appearing/m-p/85713
"If the message is determined to be Spam we'll remove it from your chat listing.
I agree that it may be slightly confusing, but this is how the system works currently. In the future we hope to have things be a bit more seamless so that no notification is received at all."
