Zazzle Marketplace Product Selection in Collections Not Allowing Checkmarks

klsantillo
Contributor

Hi,

I've created several new cross sell wedding collections this week, and in each one, I cannot select the products that appear in my collection photo. Zazzle Marketplace is enabled, and the products are showing, but when I try to tick the box for each product in the collection cover photo, it will not check. I contacted the help center three days ago and my problem was forwarded to technical support, but I still haven't heard back 😞 This has never been an issue before this week. Is this happening to anyone else?

TIA, Kathe 

4 REPLIES 4

Baylee
Valued Contributor

Yup, me too ... the check boxes appear to be greyed out. Today is the first day I've tried to use this function since, I don't know ... maybe two weeks ago? when it was working fine. 

klsantillo
Contributor

As of April 1, this is still occurring when I create a new collection!! Still no response from Zazzle tech support. Ugh!

Scott
Community Manager
Community Manager

Apologies for the issues here. Engineering is aware of the issue. We hope to have this resolved soon.

Pixelan
Valued Contributor

I got the same issue, just replying to keep updated.