Negative Review Due to Shipping Damage

[Konstansia]

I was wondering if anyone knows if Zazzle can remove a negative review, since it's not my fault the customer's product was damaged during shipping. I don't like seeing 1 star under the whole collection 😞 and it has an effect on sales, they are way down. 

[Anne]

@Konstansia Yep, s****
 It's amazing that you even got the review published though. Standard these days seems to be they get ignored by Zazzle, insulting the customer and depriving designers of tools to promote. (that is if the review is positive and says something nice about the design of course)

[Echo]

I have two one-star reviews. One was due to shipping damage, and the other was from printing issue. One of the design looks nothing like my design at all. These items have sold multiple times, but after the negative reviews, I haven't sold any. 😞

[LauraLee]

I emailed customer service about 2 of mine to kindly remove them, and I got a generic response about their "new" Zazzle review system.  Unfortunately, one of mine says it all in the first sentence, and I quote "The binder is terrible quality and I will not be purchasing any other products."  And yep, you'd think I never sold it before... but yeah, 235 orders, already sold.  The quality of the product is NOT my fault...that's a Zazzle issue with their product.
Kind of makes you wonder about that 100% satisfaction guarantee program, doesn't it?