@Konstansia Yep, s****
It's amazing that you even got the review published though. Standard these days seems to be they get ignored by Zazzle, insulting the customer and depriving designers of tools to promote. (that is if the review is positive and says something nice about the design of course)
I just looked at a couple of other designers stores and member profiles and reviews by customers don't show anywhere. One's Member profile shows reviews they have written but I think that's always been the case and always has been considered a weird thing, like why would anyone care about that? When the new collection format was rolled out there was a star-rating shown publicly on collections that was some sort of average of actual reviews received but I haven't seen any traces of that in a long time now.
I think the only place a shopper can see a review tied directly to your product is if they scroll down the product page to the review section where reviews for that specific item used to be shown first. I don't know if they still are shown that way? There used to be the option to view reviews just for this design, or All. That option is gone, too.
There's discussion in another thread about removing reviews that are patently false etc ... But if something fails to arrive or arrives damaged or isn't what you ordered ... that's not false. It's not the Designer's fault, but it's not up to the shopper to understand the platform and write their review accordingly. They're reviewing their whole experience buying from X business and that of course is going to include things about shipping and customer service and whatever else is out of the Designer's control. They don't know or care, they're just a dissatisfied customer.
Amazon wants you to review JUST the product, and then there's a separate means for providing feedback/reviews on the seller, packaging and delivery. I've had some reviews rejected because I mentioned something about the condition the package arrived in. That's not allowed. They want that type thing reported elsewhere. I don't now how Zazzle could implement something like this but even if they did, how would it matter to the Designer? If someone likes your design enough to order it, your design was not the problem. The problem is always going to be something out of your control like poor print quality or shipping issues and it's completely understandable that these are things mentioned in reviews.
I don't know what the answer is here but I do think it's unreasonable to expect reviews to not include issues that are beyond the Designer's control as buyers don't know or care about that, they're just reporting their overall experience buying from Z.
