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Hi Guys, I'm feeling whelmed with the number of customers who contact me AFTER placing an order with the assumption that I can modify something about the design for them. I feel like I end up writing a novel trying to explain that I can't change their order but if they want to cancel it and send me a share link so I can see their customization I'd be happy to help them. It seems to happen several times a day recently. My issue is less about the hassle on my end, and more that this leads to unhappy customers. I'm wondering if anybody has found a good way to deal with this particular issue. I've got this as my "thanks for your purchase blurb" Thanks for your order! Please Note: Zazzle does not allow creators to cancel, modify, or even see customer orders. For assistance with shipping or order modification contact the Customer Care team. Maybe I should re-word that, or maybe it needs to go in the "in cart" message instead? I haven't purchased many things, but it doesn't seem like there's any sort of a warning notice to the customer that their order cannot be modified after it's placed - am I wrong in that? Anyhow, I'm trying not to be too grumpy with customers who don't understand, but it's SUPER frustrating! Just wondering if y'all have the same issues or if maybe I need to do something different to somehow make it clear to customers that I just make templates. If anybody has any great ideas on how to deal with this I'd love to hear them.
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Etsy’s new Marketplace is a built-in analytics tool similar to Everbee and Amazon Merch Informer. What’s different about this built-in tool is that the information comes directly from Etsy’s customer searches and sales. This provides accurate, timely information to designers. The other third-party apps provide similar information, but those results are best-guess results, as opposed to real results. So, you can see the advantage of having a built-in analytics tool on Zazzle. A tool like this can help designers develop targeted designs and products that have a higher chance of selling, allowing designers to increase their sales. That, in turn, will result in more sales for Zazzle. If this topic isn’t on Zazzle developers’ front burner it should be. It has much more potential than the current attempts to produce less-effective tools — like the new font tool — which hasn’t resulted in improved sales or even improved ease of use. What say you, Zazzle? Can you make it happen?
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Hi Creators,
We're excited to share that we've launched an updated design experience that's currently in A/B testing! This represents a significant evolution in how design works on Zazzle, moving toward a unified tool that serves both creators and customers.
What's Live Now?: Our design tool experience is being tested, meaning users will see either the current experience or one of three new variants. This tool builds on the features you've been using including frames, grids, design elements, and our royalty-free content library, but is optimized to make design more accessible to customers who may not have your level of design expertise. Your existing post-for-sale flow remains accessible and we intend to improve those workflows as part of the next phase.
Here's a quick demo from Sean walking through the experience:
Why This Matters for You: Since this A/B test exposes templates to a new design interface, you may notice that some existing designs work differently in this customer-focused environment.
As an example, to create a smoother customer journey, we’ve improved how “locking” works for layers. Previously , when you locked an object, customers could not unlock the object which caused usability issues when they wanted to make changes. With the new update, both you and your customers can unlock a locked layer. Note, if you originally had a a locked layer, the "disabled" setting is automatically turned on with the update. We’ve added a new toggle called “Disable All Object Interaction” which is located in the “More options” section in the right-hand panel. When enabled, it prevents users from interacting with the layer, and customers cannot change this setting. Additionally, we’re using the locking feature to automatically hide certain layers, such as large transparent overlays, shields, or borders, that might otherwise interfere with customers trying to upload photos or edit text.
After the test concludes, we'll be sharing tips and best practices to help your templates shine in this new experience to maximize customer engagement and conversion.
Looking ahead, this optimized experience is the first step toward a cohesive design tool for everyone on Zazzle, designed to add ease for customers and positively increase conversion to benefit creators. We welcome your thoughts and feedback as you see this experience in action, as your insights help us build better tools for the entire Zazzle community. The team will be reviewing this thread so please weigh in as you’d like.
Thanks for being part of this journey,
The Zazzle Team
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Et voilà ! I created a product specifically for a client, I sent him the link directly, I made the sale. and in my statistics it appears as a "3rd party". If further proof were needed that sales statistics are false.
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I am bronze level, but never received a free Business card code in my email in for 2024. (it drops in email sometime between thanksgiving and valentines usually 2023-2024) Nothing. I have received it in years past, after I reached Bronze level. Is that perk still happening? Will it happen for 2025?
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I'm a little confused about Hobnob. Is this for Z designer's invites, etc. or are they able to use templates that are only on Hobnob? I hope it's the former.
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I have customers who have sent me photo of decoupage tissue papers that they have received and the print quality is awful with this new paper. I know that I have everything correct as for uploading with images. Is anyone else having these issues. There are so many issues since April I posted this in technical but have not gotten any responses Once customer will not be able to use her papers in time to enter a contest due to this. original before lightened customer framed it is darker https://www.zazzle.com/decoupage_highland_vintage_truck_pumpkins_country_tissue_paper-256636348456049066 The one on the left is not even the one that I uploaded because I can't upload the one for Zazzle because it is to large. https://www.zazzle.com/decoupage_gothic_vampire_art_tissue_paper-256324234204076263?view=113062202102554994 The one on the left is from the screen and you can see it is lighter the, the middle one is what they got and the one on the far right is the one before I lightened before uploading. Left is her paper and the one on the right is the one before it was lightened to upload https://www.zazzle.com/decoupage_gnarly_witch_her_black_cat_tissue_paper-256606935661956735 Left is before lightened and sized to upload the right is her papers https://www.zazzle.com/decoupage_pumpkin_jack_o_lantern_halloween_gothic_tissue_paper-256914067614947304
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Thank you, Zazzle team, for working to resolve this problem.
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I have 12 unpaid referral royalties since July. A Zazzle moderator recently told us on this forum that the issue with unpaid referral royalties is a known problem. OK, so it’s a known problem - when is this issue going to be addressed and solved? When can Zazzle designers expect to be paid? This is my second request. Thanks.
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I added a line from the Elements section in the Zazzle design tool, but when I try to change its stroke color, it redirects me back to the product page. Is anyone else facing this issue, or knows how to fix it?
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Hello I always chose the same thing (Expressions > Fun & Laughs and Anyone) because none of my merch is really meant to be event or recipient specific. Thanks
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In my niche, I don't make Halloween products, so I have no stats to go by. But Halloween sales may be a bellwether for the upcoming Thanksgiving and Christmas holidays. That's why I'm asking the larger Zazzle community: How were your Halloween sales? Good, bad, or indifferent? I suspect this holiday season will be a make-or-break one for many Zazzlers sitting on the fence about whether to stay on the platform or go, given the many changes that have been made since April. So, my curiosity is far from idle. Stats? Thoughts? Comments?
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It looks like Benable is becoming a revolution among Zazzlers. Share your invitation code here if you want. I also have a Pinterest board to share lists there, feel free to join. Benable invite link Pinterest board
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I opened a store so friends and family have a place to buy my art on greeting cards. I designed them with semi-gloss paper, but within the last couple of weeks, the default choice in the store is matte. I keep editing to make it semi-gloss, but it reverts to matte, which I don’t like. I don’t want to have to tell people to be sure to check off the right paper. I also don’t want them ordering a product I didn’t design. I’m not sure why this is happening or how to fix it. Thank you!
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So i started using zazzle a few weeks back and can honestly say the time i have invested so far has been so frustrating and painful. The design tools are awful. For instance there is no position or size info on a motif on the desing panel so its nigh impossible to place design motifs at measured intervals . And the guidelines are worse than useless. ( I am not talking about tiling which has issues too including when you want to tile with a photo) what is the ribbon length in the design tool so i can see where I need to put the space to ensure equal spacing between motifs for a continuing design along yards of ribbon? why would it be so hard for zazzle to tell us thisso we know where they design is repeating and can include the correct space at the end of panel Dimensions for some designs are different in different parts of zazzle Position and repeating text in near impossible to judge for gaps and the alignment tool pushes motifs and text into the bleed area when you align horizontally The guidelines for placing images on gift bags is erreonous and refers to lines that do not appear on the accompanying graphic...talk about not even bothering to test what is written When you place some designs on the zazzle design panel it is diferent to the dimension i set in my graphic design tool...it is either stretched or compressed even though I used the dimensions as set out in the info on the products Product that could have the same dimensions are different ? Some products that have different sizes within the same product that nigh impossible to cover with one design, eg gift bags .. but yet they are set as the same product ? I could go on and on why are there no clear instructions and why are the tools so poor ? Zazzles USB is there ability to provide personalisation on a range of products including photo personalisation. But Etsy and Amzon are hot on their heels and the arcaic and poor tools means zazzle hasnt bothered to invest and i think there days a renumbered. They seem to want to keep all their design instructions opaque ? why not write some clear instructions that could help new designers? Some of the photos in the mockup section have errors or distort designs And they havent bothered to use updates that enable designers to not spend hours aligning and sizing stuff It really is so poor. Its almost like they dont want new designers to suceed and stay Or maybe they cant be bothered
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