Verify Account

Mahriha
New Contributor II

Hi everyone,
i received this notification

notification.jpg
what does it mean?

kind regards.

1 ACCEPTED SOLUTION

Scott
Community Manager
Community Manager

That notification was from us. It should link to your account settings.

View solution in original post

62 REPLIES 62

Mansi
New Contributor III

Hello. I have sent an email to Zazzle support team which you can find from mobile number verification page. I have tell them about my problem that the code is not available and they have replied me within two days and asked for some details and helped me to verify my number.

And for the notification part It shows your number is verified in phone number verification page but I am still receiving the notification to verify my account.

Wesha
Contributor III

Thanks a lot @Mansi , I've send an email to Z support ... let's see !

DM
Contributor

@James I use a Google voice number, and the system won't accept it. Your help would be appreciated.

Mansi
New Contributor III

Hello James 

I am from India and I have mobile number but my country code is not available in that. I have got notification to verify my account second time and it is making me worry. Your help would be appreciated.

Hello @James 

I am from Pakistan , I have mobile number but my country code is not showing up there . I have Got notifcations about verifing my account a couple of times and it's makng me worried . I wish to recieve any help from this regard.

Devang
New Contributor

Hello James, I can't verify my ph. no. because my country is not listed in the drop-down menu. Kindly help.

BKMuir
Valued Contributor II

I got the "verify" notice again, with link to my account.  The VERIFIED box under the phone is checked (an e-mail to support caused me to access my notifications)

There is a note "This number will be used to keep your account secure. We will send you an SMS to verify your account." Which is impossible as I do not have a cell phone. I would assume that this is an invalid statement if the VERIFIED is checked.

James
Community Manager
Community Manager

Correct, the system won't recognize your format of number, or if there is one. This is a general statement. 

waterart
Valued Contributor

I noticed lately when I log in there is a notice on the bottom right corner to verify my account, is this what you guys are talking about? I just ignore it. Will providing a mobile number become mandatory to making sales here?

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Barbara
Esteemed Contributor

That sounds like the hole several others fell into, thinking they had to somehow verify their already well-established accounts. It may be something you have to contact Zazzle about. Whatever you do, don't change anything in your account information, which almost lost me my payment this month.

Colorwash's Home

BKMuir
Valued Contributor II

Notice came again today ... If the verify box is checked on our account - the notices should STOP.

James' stated "Correct, the system won't recognize your format of number, or if there is one. This is a general statement. " in response to my thought that the default is an INVALID statement. Programming should acknowledge this and not send these confusing memos to vendors.

James
Community Manager
Community Manager

Hi @BKMuir , where are you seeing these notices? In your Onsite Notifications, email or a pop-up on the bottom right? Thanks. 

BKMuir
Valued Contributor II

@James  I believe last notice came through the e-mail.

BKMuir
Valued Contributor II

@JamesI just got a NOTIFICATION "Bell" about this. 9 min ago.

James
Community Manager
Community Manager

Hi all, 

To anyone who's Country does not show on our available list (therefor you cannot get an SMS verification), please contact our support team for further assistance here. Thank you. 

waterart
Valued Contributor

What about those who do not use mobile phone?

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James
Community Manager
Community Manager

Then you will still need to contact our support team for assistance, please. 

WBartworks
Valued Contributor

I am not sure if I want to provide my phone number because I am afraid my number may be sold.  Is it really necessary to provide it? What happens if I don't provide it?

James
Community Manager
Community Manager

We only use your number in this capacity for the verification process. Nothing else. 

klstock
Valued Contributor

Zazzle may only use it for the purpose of verifying (at this time) - but you didn't say Zazzle isn't going to sell or provide the number to a 3rd party - who will do whatever they want with it once they have it. 

Zazzle's Privacy Notice https://www.zazzle.com/mk/policy/privacy_policy in section 4 spells out conditions in which they may share/sell/disclose personal information to service providers and as part of corporate transactions such as the sale of the business, merger, asset sale or bankruptcy. 

Personal data such as email, phone numbers, mailing address etc is a valuable corporate asset. Zazzle's Privacy Notice specifies they can sell this. In Zazzle's own words, not mine. 

I have asked for an alternative to this since June when Zazzle first started asking for cell phone numbers. Such as sending the code to a designer's already known and verified email associated with their long-time account and no solution or alternative has been provided. 

scornedwords
New Contributor

What if you do not have a cell phone for this second verification?

florecita
New Contributor III

Hello James, I'm from Perú and my country is not in the list to verify my phone number. I have received menu times Verify Your Account message. What will happen if I don't do anything?

James
Community Manager
Community Manager

Hi, 

To anyone who's Country does not show on our available list (therefor you cannot get an SMS verification), please contact our support team for further assistance here. Thank you.