Verify Account

[Mahriha]

Hi everyone,
i received this notification

what does it mean?

kind regards.

[Mansi]

Hello. I have sent an email to Zazzle support team which you can find from mobile number verification page. I have tell them about my problem that the code is not available and they have replied me within two days and asked for some details and helped me to verify my number.

And for the notification part It shows your number is verified in phone number verification page but I am still receiving the notification to verify my account.

[Wesha]

Thanks a lot @Mansi , I've send an email to Z support ... let's see !

[DM]

@James I use a Google voice number, and the system won't accept it. Your help would be appreciated.

[Mansi]

Hello James 

I am from India and I have mobile number but my country code is not available in that. I have got notification to verify my account second time and it is making me worry. Your help would be appreciated.

[sanainvi]

Hello @James 

I am from Pakistan , I have mobile number but my country code is not showing up there . I have Got notifcations about verifing my account a couple of times and it's makng me worried . I wish to recieve any help from this regard.

[Devang]

Hello James, I can't verify my ph. no. because my country is not listed in the drop-down menu. Kindly help.

[BabyGrogu]

Hello. 

I received an email that said that I have a message on Zazzle, but when I try to view the message it wants me to verify my 16-year old account by adding a cellphone #.  The problem is that I don't have a cellphone.

The message is from a buyer asking a question.  I would like to respond to them but can't at this point.

How can I get this resolved?

FYI: I have been a creator on Zazzle for over 16 years and have a Pro Silver "badge".

FYI: I tried to use Zee (the Zazzle AI), but it is basically useless.

[Barbara]

I just checked, trying to get beyond the moron called Zee and couldn't. There isn't anywhere that said moron suggests how to contact a human.

What is Zazzle even thinking? So many places give the choice of a text message, which no one without a cell phone can choose, or an email with a code in it that a person can copy and paste into the company's system.

Ridiculous.

[BabyGrogu]

Thanks for verifying my experiences.  When I have tried using their AI (Zee), it says it can connect you, but then nothing ever happens.  I tried again last night.  At first, it said there was a 22-minute wait time, but an hour later still nothing.  After an hour, I asked if it was still there and said "​Hello there! I'm Zee, your Zazzle virtual assistant. How may I help you today?" (as if it forgot everything before).  I then told it to review our conversation, it apologized and said that there was no wait time and it would connect me with a human, but again it just ghosted me.

[Scott]

Sorry that you experienced an issue here. I passed along the logs from your conversation for review. For now, you can go to www.zazzle.com/hc/ticket and select General Account Question.

[Scott]

Hi Barbara, I'm part of the small team that created Zee. Can you please create a new discussion in the Tech forum and let us know what you think is moronic about this feature?

[BabyGrogu]

Scott: I can give you my take over the past few (frustrating) days.  First, I called the Zazzle support number and is basically shut down.  It just points to the AI web service (Zee).  Second, when you go to Zee and try to talk to a human (because Zee can't help), you are left out in the cold.  Zee says that it will connect you to a human, but never does.  I have tried this MULTIPLE times over the past few days and have never reached a human.  Zazzle needs to realize that AI can't do everything (or even close) yet.  There still needs to be human interaction on some issues.  Thanks.

[Scott]

I see your conversations, and you not being transferred to a human is a bug that we're working on right now. We appreciate you mentioning it, and we hope to have a resolution real soon. Very sorry that you ran into issues here.

[BKMuir]

I got the "verify" notice again, with link to my account.  The VERIFIED box under the phone is checked (an e-mail to support caused me to access my notifications)

There is a note "This number will be used to keep your account secure. We will send you an SMS to verify your account." Which is impossible as I do not have a cell phone. I would assume that this is an invalid statement if the VERIFIED is checked.

[James]

Correct, the system won't recognize your format of number, or if there is one. This is a general statement. 

[waterart]

I noticed lately when I log in there is a notice on the bottom right corner to verify my account, is this what you guys are talking about? I just ignore it. Will providing a mobile number become mandatory to making sales here?

[Barbara]

That sounds like the hole several others fell into, thinking they had to somehow verify their already well-established accounts. It may be something you have to contact Zazzle about. Whatever you do, don't change anything in your account information, which almost lost me my payment this month.

Colorwash's Home

[BKMuir]

Notice came again today ... If the verify box is checked on our account - the notices should STOP.

James' stated "Correct, the system won't recognize your format of number, or if there is one. This is a general statement. " in response to my thought that the default is an INVALID statement. Programming should acknowledge this and not send these confusing memos to vendors.

[James]

Hi @BKMuir , where are you seeing these notices? In your Onsite Notifications, email or a pop-up on the bottom right? Thanks. 

[BKMuir]

@James  I believe last notice came through the e-mail.

[BKMuir]

@JamesI just got a NOTIFICATION "Bell" about this. 9 min ago.

[James]

Hi all, 

To anyone who's Country does not show on our available list (therefor you cannot get an SMS verification), please contact our support team for further assistance here. Thank you. 

[waterart]

What about those who do not use mobile phone?

[James]

Then you will still need to contact our support team for assistance, please. 

[WBartworks]

I am not sure if I want to provide my phone number because I am afraid my number may be sold.  Is it really necessary to provide it? What happens if I don't provide it?

[James]

We only use your number in this capacity for the verification process. Nothing else. 

[klstock]

Zazzle may only use it for the purpose of verifying (at this time) - but you didn't say Zazzle isn't going to sell or provide the number to a 3rd party - who will do whatever they want with it once they have it. 

Zazzle's Privacy Notice https://www.zazzle.com/mk/policy/privacy_policy in section 4 spells out conditions in which they may share/sell/disclose personal information to service providers and as part of corporate transactions such as the sale of the business, merger, asset sale or bankruptcy. 

Personal data such as email, phone numbers, mailing address etc is a valuable corporate asset. Zazzle's Privacy Notice specifies they can sell this. In Zazzle's own words, not mine. 

I have asked for an alternative to this since June when Zazzle first started asking for cell phone numbers. Such as sending the code to a designer's already known and verified email associated with their long-time account and no solution or alternative has been provided. 

[scornedwords]

What if you do not have a cell phone for this second verification?

[florecita]

Hello James, I'm from Perú and my country is not in the list to verify my phone number. I have received menu times Verify Your Account message. What will happen if I don't do anything?

[James]

Hi, 

To anyone who's Country does not show on our available list (therefor you cannot get an SMS verification), please contact our support team for further assistance here. Thank you. 

[ajitkumar]

i am from india and my mobile no is not verified.

please verify it.