W8-BEN Form Inquiry

[hamzajabir]

Hi everyone, It's Been more than 50 days almost 7 weeks and I didn't get any answer regarding my w8 ben Form which is disappointing. I don't know what I should do regarding this issue And I'm wondering why my case took that long with not even one answer from the review team side. 

[Pádraig]

Hi @chriiisss,

I'm very sorry to hear of the delay here. I sent you an email to assist you. Please respond to my email and I will be happy to look into this for you asap.

Thank you for your patience!

Pádraig

[chriiisss]

Thank you very much for your help! I already replied to your email.

[Mansi]

Hello

I have received massage from Zazzle team that all the details in my W-8BEN form are correct and it is processing under standard 30% rate. I have received this email on June 13 and it's been almost a month but I haven't received  any email for process completion.

Please help me with my form and let me know when can I receive my earnings.

[Pádraig]

Hi @Mansi,

I sent you an email on this. Please respond to my email if you have any other questions.

All the best,

Pádraig.

[Mansi]

Thank you for your help.

[Pádraig]

You're very welcome!

Padraig.

[vimbaiz]

I submitted my form and I got a response that my payment settings had been updated and my that I should see a payment pending process on my account. My cleared balance is above threshold and its now 10:18am GMT +2 where i am and still nothing. I was wondering then, is there something else I needed to do for my payments to be processed because I did set my payments to normal and they should just be paid out automatically but I still see nothing. Any moderator here to help please. Thank you

[Pádraig]

Hi @vimbaiz,

I reached out to you via email.

Thanks for your patience,

Pádraig

[meghaillustrat]

Hi padraig,

as per request I have sent you my updated w8ben form, but didn't hear back from you, kindly check and update me, awaiting your response! thanks

[baobunz]

Hi @meghaillustrat,

you had asked about how to fill in the W8BEN form. I see it in my mail but cannot locate your question on the discussion, so let me answer it here. I was advised to fill part2, section 10 as 'Royalies from the artistic designs based on the number of units sold'. Hope that helps

[Alissanos]

Hi

I got this email on 20th January..

Your form now looks to have all the correct information necessary for it to be processed under the agreed Treaty rate between your Country and the US. We have now sent it forward to be processed by our finance team. We will be in touch when the form is processed and applied to your account or if we have any questions.

The email says this should take 2 to 4 weeks, it's been about 6 months

I havent had any email since so I think it has not yet been applied to my account?, I sent an email in May but have not heard anything back.

Any help would be appreciated

Thanks 

[Pádraig]

Hi @Alissanos,

I'm very sorry to hear of this inconvenience. I reached out to you via email to try and get this resolved for you asap.

Thank you for your patience!

Pádraig

[baobunz]

Hi @Pádraig,

Please help me as well. I have been making sales since February and have submitted the form multiple times since. The replies have been tardy but the last email said everything look set except for the address and a personal ID number. I have revised and resubmitted the form on the 11th Aug. I would love to get paid this month. Anything you can do to expedite payment is highly appreciated.

Thank you in advance

[Pádraig]

Hi @baobunz,

I reached out to you via email. Please respond to my email if you have any further questions.

All the best,

Pádraig

[baobunz]

Thank you @Pádraig 

I have replied to your mail 😊

[meghaillustrat]

Hi Padraig, 

This is very dissapointing, i have tried reaching you multiple times but no response from you or zazzle support team, as a seller it important to know our w8ben form status, atleast keep us update so that we can add continue adding our designs, how would i know if i am going right ot not, kindly response to my mail which i sent on 30 aug, awaiting thanks in advance

[Pádraig]

Hi @meghaillustrat,

I'm very sorry to hear of the disappointment caused. Our team are working very hard to get through as many of these requests as possible. I can see that a member of our support team has since reached out to you. If you have any more questions or concerns, please respond to that email and we would be happy to assist you as soon as is possible.

All the best,

Pádraig

[AFD]

Hello Pádraig, Would you mind chasing up my w-8 BEN renewal as well please? I've submitted the form on 26th of July 2023 and was told in a reply that it would take 2 to 4 weeks which has passed now. I have 2 months royalties not paid to me because of the wait. Thanks for your help.

[Pádraig]

Hi @AFD,

I reached out to you via email. Please respond to the email only if you require further assistance.

Thank you for your patience!

Pádraig

[SH1]

Hello Padraig,

I sent out my W8-BEN in August. Still did not got any reply. Can you please help me to get update about my form?

Thanks and regards

Shahnoor

[Minu55]

Hello Pádraig,

I have a similar problem. I would like to ask for some help.

I sent the W8BEN form on 30 Aug 2023. It's been more than 1 month. Unfortunately, there is no answer for now. I'm a little worried. 

Thank you in advance for your help!

[Minu55]

Hi, Padraig,

Can you check my W8BEN form? I sent it on last 30 Aug 2023. 

[Pádraig]

Hi @Minu55,

I'm very sorry for the delay here. I reached out to you via email to assist further.

Thank you for your patience!

Pádraig

[fialka]

Hello, Padraid, I have the same problem, no reaction from the W8 team and there is a message in my account that I can not be paid because of the W8 form not been completed.

[Adalynn]

Hello Pádraig, 

I had previously submitted the form via customer service, and I received an email from the support team stating that the information on the form needed to match the information on my account.

I have since updated my account information and resubmitted the form by replying to the same email. However, I am still waiting to receive confirmation or feedback regarding the status of my submission.

Would you please look into this case and let me know if there is anything else I need to do to complete the process? Thank you for your attention and assistance.

[iventsislav]

It's been 6 months since I submitted the form and I still haven't received any response regarding my form. This is very disappointing for all the work I put into creating content on Zazzle ☹️

[Pádraig]

Hi @iventsislav,

I'm very sorry to hear of this issue. I reached out to you via email to assist further. 

Thank you for your patience!

Pádraig

[Favdesign]

Hello.
I have been waiting a long time since August to get a reply from Zazzle for acceptance of my W-8 BEN form.
How long is the waiting time as this is very long.
My store has made money and I need to buy food.
Can someone please help me.
Thank you.

[Pádraig]

Hi @Favdesign,

I reached out to you via email to see if we can help resolve this for you. Please respond to my email if you have any further questions.

Thank you for your patience!

Pádraig

[Favdesign]

Can any one reply my mail please, I sent mail about w8 from but no one reply please respond my mail please!

I am waiting for several months it's urgent please.

[Pádraig]

Hi @Favdesign,

I reached out to you via email. If you have any further questions, please don't hesitate to respond to my email.

Thank you for your patience!

Pádraig

[JS87]

Hi  @Pádraig 

I sent my updated W8 Ben form on 08.06.2024. I didn't get any reply from Zazzle.  Hence, I don't know whether it is received or not. I sent it to zazzle-w8@zazzle.com  .Please help

Jayani

[Lilypaperdesign]

Hello @Pádraig,

I would like to ask for some help with W8BEN.
Thank you in advance for your help!

[Harmony]

I am having the same issue. Submitted my updated form well in advance of the deadline, didn't get paid for february and it has been weeks of no response

I do not consider 'we will look into it' with a request to then leave a five star review rating to be helpful

[AvisNoelle]

Hello Padraig,

I have been sending W8-BEN forms to Zazzle since January 2024!! I do everything they ask, and each time after a lengthy wait I get a different Zazzle staff (I think this is a big part of the problem, lack of continuity), and they say it looks good ... except for this part blah blah. So I change that part, send it back, another wait and sometimes I have to send a reminder! More than once actually. Then I get another person who says.. add this thing, so I add that thing ... and on and on. I'm getting very frustrated, and honestly I've sent so many versions in I've lost count. The last one I got was the end of May asking for me to put my FTIN in section 6, I replied "like the one I sent back in February?" and attached that copy. No word back. I asked for an update on June 3rd, no word back. I have put my earnings on hold for now until you guys get your act together. I am a Silver Proseller and I'm about ready to close my shop that I've had since 2008.
I have given you every version of this that I can, now I'm being asked to do what I already did months ago, after that  you moved the goal posts! Now we're going in circles and I'm tired. Ready to call the IRS for help, I'm in Canada btw. You need one dedicated staff member to see a case through from beginning to end, then possibly you might shorten the process for all concerned. Any help in approving mine would be much appreciated. Thanks.
AvisNoelle  Reference Number: CAS-9316267-H8T3K1

[Spark]

I am very sad for you. I have the same situation. As with many other creators. In my opinion, they just don't care about us.

[AvisNoelle]

Hi Spark, thank you, I'm sorry for you too, how long has yours been waiting? Yes, it certainly can feel like no one cares when you just keep getting pushed from pillar to post, without any resolution! Hopefully Padraig will answer me here and we can all get some help. It shouldn't be rocket science.

[Spark]

Hi! Well, did Padraig answer you?

[AvisNoelle]

Hi Spark, no he didn't and no one did... I see from time stamps that Padraig hasn't been on here since last year? Does he even work here anymore? Who knows... but I bumped it yesterday, and will keep bumping it until I get an answer... or a legal expert to help me. I will maybe have to contact the American IRS directly? They'll sort it out hopefully.

[Spark]

Hi! Yes, Padraig probably doesn't work anymore. But it doesn't change anything because Fiona wrote to me recently, and she's the moderator here now. But again nothing has changed, and no one has contacted me about the W8-BEN. I don't know how all this will end, but the situation is not normal, because the creators also want to receive their money for their work, but without an approved W8-BEN form, this is impossible. All this is very unpleasant and lowers motivation...I always thought that Zazzle a very serious and cool platform, but now I don't know what to think about them. It's a very strange situation((