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Submitted by
Cat
on
01-09-2024
01:07 AM
On the product page where it shows the designer at the top of the screen, if you click on the store name it gives you the option to message the designer. If the customer clicks on the message button here, it takes them directly to chat - there's no customer support option. However, if they scroll WAY down to the product description area, there's another option to message the designer. If they click on the message button in this location, it offers them the option of contacting customer support: I'd like to suggest that the top message button should work like the bottom one does - i.e. give the customer the "customer care" option. I think that the vast majority of customers never scroll down far enough to get to the product description area, so most are using the top contact button rather than the bottom one. I think if this message button had the customer support option it might cut down on the bazillions of messages that should go to customer support instead of to us, and that would be a better experience for both us and the customer! Thanks for considering my plea! 😁
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Submitted by
WHS_Designs
on
07-23-2025
05:59 PM
I'm forwarding the request of a customer, who was asking if she could have a second (different) design (sticker) to go on the back of the matchbox favors. Currently, the imprint area of the matchbox favors is limited to a sticker on the front. I smell a missed opportunity here (and possibly, a missed sale, too). 😞 Please consider offering: 1. a second imprint area (sticker) that can go on the back of the matchbox favors 2. stickers in the size of the matchbox favors' design area dimensions (for additional or separate purchase). Thank you for your consideration.
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Submitted by
AlyssaErnst
on
06-18-2024
07:49 PM
Every Adobe program I use has a ruler to measure sizes as we're creating, is it possible to add this feature?
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Submitted by
NZBrenda
on
03-10-2025
05:21 PM
Could we please have more colour variety/options for the basic T-Shirts. I also endorse anyone who has asked for black coffee mugs. We really really need those! Thanks Brenda
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Submitted by
WHS_Designs
on
08-12-2025
11:57 AM
Now that we have transaction details available for every transaction in the Royalty History report, it would be very useful to have User Options and Promotional Discounts added to the Order Item Details section. An update to the appropriate Zazzle help articles (that discuss Creator earnings), to explain User Options (and provides examples) would also be helpful. Thank you, H
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Submitted by
Zorinda
on
04-24-2025
06:30 PM
When we submit royalty changes a box appears on the product’s royalty page with the new rate which disappears when the rate changes. However, it’s impossible to tell without checking each product’s royalty page if it was submitted successfully. It would be useful if a little identifier like a red dot or some other symbol were to appear in a store’s backend product grid by the royalty % signifying a pending change so they can easily be identified without having to click on every product.
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Submitted by
KimJ
on
08-11-2025
10:54 AM
Loving all of the changes! Thank you! I would love to see a way to integrate different designs based on size into one listing. For example, if a customer lands on an 18x24 foam board sign and then clicks on the 24x36 size, it would be great for them to see my already-made 24x36 sign designed specifically for that ratio instead of auto-adjusting the original 18x24 to fit. For SVGs, it would be a really great asset to allow designers to upload one SVG file with grouped elements already aligned and then be able to ungroup the SVG once uploaded to Zazzle. All vector software has this ability. And since it's still very hard to align smaller/multiple things perfectly and quickly on Zazzle, the ability to ungroup after uploading an already-aligned design would help tremendously. (Think photo template gifts) Thanks!
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Submitted by
Deb1
on
09-02-2025
08:15 PM
Can you please make a change to the tank top piping could you please add "choose your own color" option for the tank top. Black and white piping does not look good with all designs I would love to be able to put the color code in to match my design like you can with the apron strings. Thank you.
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Submitted by
YesItsRoy
on
05-24-2025
12:33 PM
As it happens, I have 4-5 Support requests in via email. They're on various topics -- Fabric identifies as Digital Download, Authenticating without Cell, Products where customers shouldn't be able to Edit This Design are able to do so, and I can't remember what else right now. In every case, the Service Rep has responded with either "we need more info" or "it's taking longer than expected." I have no idea what they're talking about. I suppose customers are writing in with one request, but when it's a designer, we're all over the place and could well be a customer too. This morning a lovely person said "we need more information," and I sent "which request?," and I got "it's taking longer than expected." Well, heck yeah, it's taking longer -- because all we're doing is trading emails. 😅 Please include our original request in the response or at least give us some clue of topic in the initial response. Then we can use the case number in the email (never the subject line; that always changes) to identify the topic. Thank you.
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Submitted by
JLynnW
on
08-09-2025
06:10 PM
Either or both may be a good idea. They could round out multiple home decor collections: kitchen, back to school, home office, like desk accessories, and business promotional decor. Personally, my photographic style would not fit it well, but I see a potential, if Zazzle is interested in expanding beyond event oriented products. Thank you for your consideration.
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Submitted by
Cat
on
02-12-2025
01:01 PM
I may have suggested this before, but I spend a lot of time assisting customers with their designs through the chat system. This generally involves sending them a lot of screenshots, and it would save me SOOO much time if I could paste images directly into chat instead of having to save the screenshot as a separate image and then go through all of the rigamarole to upload it. Thanks for considering it!
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Submitted by
TRW
on
08-06-2025
07:35 AM
We definitely need the ability to type in all or a portion of a font name to get right to it without having to scroll through the beautiful but extremely long list of fonts, even with their current categories!
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Submitted by
LuciaS
on
07-14-2025
06:28 AM
It would be great to have solar lights for the garden and/or porch/window to make personalized gifts. I've seen this elsewhere, and people loved it. Wouldn't this be a good idea for Zazzle, too?
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Submitted by
samack
on
06-06-2024
06:16 AM
Could discontinued products be removed from optimization needed products. There is a separate category for discontinued products and it would be easier to find the products needing to be optimized if the discontinued products were removed. Oh, I just now checked the discontinued button and I see that only a few of my discontinued products show up when I click that button so maybe this is a technical problem. Maybe the discontinued products are not suppose to be included with the products that need to be optimized. It really would be great if only non-discontinued products showed when clicking the optimization needed products. It would be a lot less products to sort through. Thanks for considering, Sandra
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Submitted by
klstock
on
06-13-2024
07:58 AM
I am not comfortable providing a private cell phone number. The two factor authentication can be achieved by sending the code to the email you already have on file for a designer. As it is now, I am unable to assist a customer via chat because I have not provided my personal cell phone number. The customer is able to send me a message via chat (as was tested by ColsCreations in another thread) but they do not receive anything on their end to inform them I cannot receive this. Please reconsider this 2FA and include an email option.
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Submitted by
JessicaAmber
on
02-17-2025
07:05 PM
Currently, when we view Zazzle collections, the products are all laid out one after the other in an unorganised way, making it hard for the buyer to find exact products they need. I think it would be better if it had a layout more like this: like on the product page, when we scroll down to see the containing collection In this view, products have type sections and can be stacked, meaning less scrolling needed to find the product you need. And it looks neater and more organised. Heck, even the category management screen would be an okay alternative, as things are at least stacked in that view too. Zazzle team, please consider ways of making the category view look more neat and organised like these!
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Submitted by
jophb
on
04-22-2024
12:50 PM
Can we request that the 'notifications' numbers have different colors based on the notification type. I can't be the only one that gets excited thinking it is a sale notification, only to find out it's just a Zazzle announcement of some sort. HAHA. But in all seriousness, it would be AWESOME if there was a different notification color or way to tell if it is a sale, product like, site announcement and other.
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Submitted by
Zorinda
on
10-09-2024
07:18 AM
Sometimes getting curved text perfect requires some fine tuning. For example, if you want the text to run along a perfect circle, setting curvature to .72 might be slightly off, but setting it to .73 might overshoot in the other direction. Perfection is somewhere in between those two numbers like .725. If we could only have 3 decimals instead of the 2 we currently have…. Zazzle, can you please make this happen?
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Submitted by
SORS
on
07-31-2025
06:02 AM
I’d like to bring up something that could really enhance the customer and designer experience on this platform. Making it easier for customers to request custom design help directly from us would be a great step forward. I often receive messages from customers asking for personalized tweaks or full custom layouts, and I’ve noticed something important. When I take the time to work with them, they come back. Custom design has led to loyal, repeat customers who trust my shop and return for future occasions. That kind of relationship is valuable for both designers and Zazzle. But currently there’s no real structure in place to support it. Everything happens behind the scenes, and it’s not always easy or clear for customers to know they can ask for help. Imagine how helpful it would be if there were a built-in option for customers to request a customization. Something as simple as a button that alerts the designer and opens up a way to respond with terms or a quote. This could even lead to a dedicated revenue stream for both the designer and the platform. If other designers have had similar experiences, I’d love to hear how you’ve handled it. And to the Zazzle team, this seems like a missed opportunity to make your platform even more collaborative and customer-friendly.
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Submitted by
LauraLee
on
11-25-2024
07:29 AM
Our customers have been asking for this, so I go back to "ideas & suggestions" as well as the reviews, because I know I've suggested it. And I noticed that other designers have too, and it seems to be missing somewhere in the sales opportunities we could all be making. So today, I wanted to point out a few things that I've researched and if anyone would like to chime in too, great! #1, Binders can be a bit more flimsy than the standard scrapbook, as the vinyl breaks or tears, the rings don't always match up, and the inserts are not sold with the actual binders making it very difficult for customers outside the USA to even get the inserts needed for them. I've read the 1 star reviews, and customers are saying this. #2, Customers expect quality merch and will pay for it, if not here at Zazzle where they can get customization -but find going to local crafting stores for generically printed scrapbooks to find them. So, opportunity is being missed in the sales. #3, Customers who "think" scrapbooks and receive binders are disappointed because they have the scrapbook paper already picked out from craft stores. We have to lead them into where to go and buy the insert sleeves, for them to see how to pull together a "faux" scrapbook, when this is only partially what they expect...they want the whole shebang...a real scrapbook. To experience what it's like to put them together and learn how. This is a really big thing, classes for it, stickers, paper punches, scissors with shapes, and everything. So, not only are the binders from a customer's point of view, sometimes a big disappointment, they're reviewing it this way. Which is really unfair to us as designers. We do all we can, but it's like selling an envelope. What I'm talking about is, not only the book, but here's an opportunity to sell the paper in matching book sizes, the paper punches (in a lot of different shapes), more stickers of course, and a stronger book that's meant for scrapbooking to eliminate bad reviews. Thanks for listening again.
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