Zazzle's Response Message Disappears Once First Message is Sent

[ameliacarrie]

It would be convenient if the Zazzle canned response message didn't disappear after the first message is sent.  Sometimes I have to ask a customer for more information as they can be vague.  Once I do that the canned response with the customer service link disappears.  If it were still up I'd just click on it, then, edit it per each customer's specific needs.  

[Mark]

Hi @ameliacarrie,

Thank you for your feedback. I will let the team know.

- Mark