All my stores have been demoted to zRank-1. Bug?

[Sara_H]

Don't know whether it's a bug or I've been demoted - all my stores now have a zRank of -1.  😞

edit: Thanks Engineering Team for quick fix! My mental state has been restored too 🍪 for you

[SarahMarks]

Same with mine!

[Scott · Accepted solution]

Yep, it's a bug. Engineering is working on this now. Apologies.

[idraw]

Add my stores to the -1 rank list.….

[idraw]

My rank has been fixed. Thanks tech.

[FloridaDesigner]

My zRank has been fixed.  Thank you, tech team - that was the quickest fix ever!  😉

[kidGooGoo]

Oh my gosh, same here! Gave me a mini-heart attack. Glad to hear it's a bug – I contacted support immediately lol.

[kimmpossible]

Same here - phew! I thought I did something wrong.

[FloridaDesigner]

Same for me!  Mine seems to have happened simultaneously with the restoration of my "Last Viewed" stats.  Just curious, were you affected by that bug also?

[FloridaDesigner]

Update: My zRank has been restored!  Quickest fix ever, thank goodness!

[WHS_Designs]

hmm! I didn't notice. 🙂 

[Angelandspot]

Same here it has to be a bug to go from 8 to -1 overnight at least I hope it's a bug and I didn't anger Zazzle to no longer show my products to customers.

[WHS_Designs]

all my stores are also at zRank -1 -- but when I search for them (by individual product and by store) on the Zazzle marketplace, they do still show up in the returned results.

[FloridaDesigner]

Yes, a bug indeed, according to Scott.  Mine has now been restored. The quickest fix ever! 

[Harmony]

same here... is that why i have no sales today?

[FloridaDesigner]

My zRank has now been restored.  I doubt your lack of sales today was a result of this bug, as I checked some of my products while in the -1 rank, and everything seemed to be showing up in the Marketplace.