Can't add a banner to my new store OR replace one in my existing store

[igiftcenter]

I just opened a new store uploaded my fresh new banner and..... the system replaced it with one of those abstract default banners. In addition I tried to replace / update a banner of a current store and no go as that isn't working either.
I'm actually much more concerned about my new store since that banner represents the identity / branding look of my new store 😞

[LMGildersleeve]

Hi, this is a known issue. Use search if you want to find the existing threads. 😁

[igiftcenter]

I only saw known issue for trying to change a banner from an existing store. This time it was a brand new store adding a banner not changing it.

[PacifierCity]

@igiftcenter 

The last banner I changed took several hours to appear... FYI.  Could be the same for a new one....

PC

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[igiftcenter · Accepted solution]

Yeah it did finally appear several hours later. What threw me off was the profile icon for the new store appeared almost instantly so I thought something was wrong when the banner didn't appear.

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