Cannot upload category image

[kalvernon]

I am getting an error message when I try to upload a category image. It's happening for both jpg and png files.

Kal

[Mark]

Hey @kalvernon,

Apologies for the delay here and sorry to hear about this issue.

Would you be able to share a screenshot of the error message please?

Thank you.

[kashmier]

Hi Mark

I have been trying to upload images of my tiles made to add to category image area. I was able to do this for years but have been getting the following error code.  It has been happening for about a year but I have never thought to find out what the problem is until now trying to sort my stores.  Here is the screen shot. 

[Sara_H]

@kashmier 

Have you tried renaming the image to something else before you upload? I think it could be because it's the same file name as you downloaded (apart from the _810) and the title may be too long

[kashmier]

Yes that would have been an easy fix. I had to put the image into my paint.net program and resize it and save it. I didn't try to save it without resizing because I cut the white off the edges. I will have to try doing it without actually doing anything to it. Now I am curious if it will work. Also thinking about it. I change the name and tried different extensions but did that after saving it first.. Not sure how to change the name before download.  Thanks anyway 🙂

[Sara_H]

@kashmier 

you can't change the file name before downloading. But I'm pretty sure Z put into place that you can't upload a downloaded product image without changing it in someway (not just resizing) though I could be wrong

[J-D-I]

Hi @Mark , please check this also: Products are not appearing in categories. Products are usually appearing in categories within or less than 24 hrs. but not this time. The sample screenshot and link of a category indicated below is still empty after adding products 7 days ago.

Thank you.

https://www.zazzle.com/store/jd_ilan_promotional/products?cg=196103578397136654

[kashmier]

I hope this is the same question I have been stuck with. I just want to use uploaded image to put in picture area of categories. 

I thought I would find an answer here. They must have a block on it for uploading. I guess you have to copy it and put it through a paint program and save it with your own title and extension. I mess being able to load the square images of tiles and using them as my category image. Now many of the images are blank. It is all time consuming. And trying to get advertising images is a massive time consumer. Wish I was just starting out and felt up to doing it all.  Post if you ever find an answer how to upload again.  Good luck

[marblespictures]

This has happened to me for so long.  I cannot upload an image to a category no matter what type of file it is.  This has been a huge problem for me.

[marblespictures]

I have tried everything now.  I resized it to make it small I have changed the title to make it shorter, I try renaming the picture and the extension.  Still can't upload a category picture for months and months now.