Coffee Mugs that have previously sold - now missing from co.uk store front

[Sara_H]

and missing from the co.uk marketplace too.

https://www.zazzle.co.uk/golf_theme_golfer_dad_instant_photo_espresso_cup-183775789186592228
https://www.zazzle.co.uk/funny_personalised_black_taxi_cab_coffee_mug-168120274748040995
https://www.zazzle.co.uk/modern_fathers_day_coffee_mug_for_golfing_dad-168167534861832297
https://www.zazzle.co.uk/dad_name_tea_no_sugar_bone_china_mug-183166887144854505
https://www.zazzle.co.uk/grandfather_grandpa_name_two_sugars_coffee_mug-168078987469003631
https://www.zazzle.co.uk/grandfather_grandpa_one_sugar_orange_two_tone_coffee_mug-168557697786693610
https://www.zazzle.co.uk/dads_tea_one_sugar_orange_two_tone_coffee_mug-168038337680992646

I searched for the exact title on .com marketplace and found as expected.

Not found in search using exact titles on co.uk

All optimized/viewed etc and not hidden

Please can you investigate

Thanks!

mugs on co.uk store front 

mugs on .com store front 

Teapots/Travel Mugs also missing

https://www.zazzle.co.uk/tea_drinking_dad_name_personalised_teapot-180463926386211310

https://www.zazzle.co.uk/baking_dad_black_kitchen_tool_pattern_teapot-180554540998141214

https://www.zazzle.co.uk/dad_name_tea_no_sugar_stylish_travel_mug-168356449942982904

https://www.zazzle.co.uk/dads_coffee_no_sugar_travel_mug-168427413186212130

[Sara_H]

Went to check my other stores - and yep - random mugs are missing from their store front too 

https://www.zazzle.co.uk/personalised_poppy_flower_love_coffee_mug-168314903076538135
https://www.zazzle.co.uk/personalised_red_poppy_tea_two_tone_mug-168860158282284108
https://www.zazzle.co.uk/modern_stork_silhouette_teal_doula_espresso_cup-183417513325998931
https://www.zazzle.co.uk/stork_delivery_baby_nurse_midwife_doula_coffee_mug-168080629144886374
https://www.zazzle.co.uk/pretty_floral_panda_bear_girl_cute_personalised_two_tone_coffee_mug-1687377...
https://www.zazzle.co.uk/bridal_party_junior_groomsmaid_wedding_coffee_mug-168726210442801473
https://www.zazzle.co.uk/modern_black_and_white_best_man_groomsman_wedding_two_tone_coffee_mug-16843...
https://www.zazzle.co.uk/bridesman_bow_tie_wedding_favor_two_tone_coffee_mug-168100417132002064
https://www.zazzle.co.uk/groom_on_my_honeymoon_monogrammed_coffee_mug-168429192130432567
https://www.zazzle.co.uk/rustic_black_chalkboard_honeymoon_espresso_cup-183786359304098616
https://www.zazzle.co.uk/couple_photo_monogram_faux_gold_foil_mistletoe_mug-168065485144817401
https://www.zazzle.co.uk/thank_you_bridesmaid_modern_script_faux_gold_foil_coffee_mug-16836420616815...
https://www.zazzle.co.uk/wedding_thank_you_bridesman_gift_two_tone_coffee_mug-168168139287696661
https://www.zazzle.co.uk/cute_gnome_for_christmas_holiday_snowflake_pattern_espresso_cup-18366957291...
https://www.zazzle.co.uk/cute_gingerbread_man_monogrammed_funny_christmas_two_tone_coffee_mug-168270...
https://www.zazzle.co.uk/funny_gingerbread_house_monogrammed_large_coffee_mug-183955587851960617
https://www.zazzle.co.uk/red_christmas_sloth_sweater_giant_coffee_mug-183639687393719325
https://www.zazzle.co.uk/cute_christmas_gnome_monogram_giant_coffee_mug-183664268565533317
https://www.zazzle.co.uk/dog_christmas_photo_santa_hat_heart_frame_holiday_coffee_mug-16880505260906...
https://www.zazzle.co.uk/cute_sloth_personalised_red_christmas_holiday_two_tone_coffee_mug-168689604...
https://www.zazzle.co.uk/cute_gingerbread_man_cookie_monogram_christmas_large_coffee_mug-18376196517...
https://www.zazzle.co.uk/christmas_festive_cheer_modern_typography_two_tone_coffee_mug-1687911499608...
https://www.zazzle.co.uk/christmas_snowflake_monogram_cute_holiday_gift_espresso_cup-183945701488568...
https://www.zazzle.co.uk/snowflake_monogram_festive_faux_foil_christmas_bone_china_mug-1830255917018...
https://www.zazzle.co.uk/christmas_festive_cheer_in_here_personalised_bone_china_mug-183200486940595...
https://www.zazzle.co.uk/winter_red_robin_birds_custom_name_bone_china_mug-183025165159354550
https://www.zazzle.co.uk/red_nordic_reindeer_festive_scandinavian_christmas_bone_china_mug-183813977...
https://www.zazzle.co.uk/pet_dog_instant_photo_monogram_name_coffee_mug-168535915615347112
https://www.zazzle.co.uk/eggnog_in_here_funny_festive_christmas_holiday_frosted_glass_coffee_mug-168...
https://www.zazzle.co.uk/christmas_eggnog_in_here_personalise_funny_holiday_espresso_cup-18382549177...

For a moment I thought it was a certain type (ie two tone or espresso or jumbo and maybe you've decided to discontinue them on co.uk ) but it's a random selection of mug types... can't figure it out 

[Anne]

OMG. You're certainly opening cans of worms today, @Sara_H . I don't even begin looking into this, too overwhelming. Thanks for all your work!

[Sara_H]

@Anne Am currently getting together a spreadsheet with all my products on .com and .co.uk and comparing the two.

There's a whole can of worms with a lot of product missing that should be there on my store front

I know certain products aren't available to purchase on co.uk there (eg zippos) so won't be reporting those but random mugs/clocks/towels/shirts/golf head covers/stickers/shower curtains/bath mats/notebooks/bandanas/business cards etc should be (and none of the ones I'm reporting have been hidden due to no views or needing optimization etc)

I encourage you to do a comparison of departments and see what's missing for you - it can't just be me

[Sara_H]

update - another has disappeared https://www.zazzle.co.uk/rather_be_golfing_says_dad_name_golfer_latte_mug-256120606792682261

backend = 12 - front end = 3

[Mark · Accepted solution]

Hey @Sara_H,

Thank you for flagging and including the information. I have passed this on to the team. I will let you know when there is an update.

[Sara_H]

@Mark Thanks Mark! Hopefully will get also get some news about missing golf head covers - they've still not appeared after reporting on 23rd August

https://community.zazzle.com/t5/technical-issues/golf-head-covers-department-missing-from-store-fron...

[CreativeLeahG]

I checked to see if a couple of my mugs were showing and was pleased to see they were.

UNTIL I realized they were NOT mine. They were designs someone had copied , not just design but titles and tags. And even used my name. 

If that wasn’t bad enough her stolen content products were showing and MINE were completely hidden, invisible , non existent. 

Her stolen items since removed.

I wish someone could explain to us  what is the point in adding products when this happens? Our top selling items copied by thieves and then our originals are hidden and theirs given free rein?

More and more of our items are being hidden and we have no warning about this.

People wonder why their sales are dropping… at least if we knew this was going to happen we could stop creating so we’re not wasting our time.

[Sara_H]

Another one gone - just updating this thread so keeping missing mugs all in one place. I know it's been passed on

https://www.zazzle.co.uk/baking_dad_black_kitchen_tool_pattern_latte_mug-256283325551482452

backend = 12 - front end = 2

[CreativeLeahG]

me too

https://community.zazzle.com/t5/technical-issues/coffee-mugs-that-have-previously-sold-now-missing-f...

[CreativeLeahG]

@Sara_H @Mark 

21,000 of my products are missing from the co.uk website

Over 48,000 items on .com, 27,000 ish co.uk

[Sara_H]

@CreativeLeahG  Don't forget though - out of those 21,000 - some of those will be only available on .com which you have to take into account  - unless you know they're available on both sites eg invites.

I'm getting together a spreadsheet of all those that are missing so I can report them with links so that the Tech Team can investigate.

Working through one shop at a time.

Out of interest - how many of your missing 21000 have promos?

[CreativeLeahG]

I can guarantee the bulk of the 21,000 products are available on .co.uk site as noted, the copycat products appeared (they used my title, tags and name as well as my design).

I can't calculate how many of the 21,000 missing items have promos.

[Sara_H]

@Mark Have now gone through all departments in my store and have found more products missing. 196 to be exact (have reported mugs/golf head covers which are included in the totals)

Non are missing on .com - only on .co.uk

Do you want them all listing here or should I start a new thread? 

[Sara_H]

@Mark can confirm all missing items back

Only discrepancy in the totals are the uncommon phone cases which are showing up under public visibility option in the backend yet they also have the discontinued tag and obvs not showing on store front (on co.uk) 

They are showing on store front on .com but not showing as discontinued in backend but I can live with that. 

Thanks!