Collection videos not working

[Connie]

I'm seeing this not only on my own collection videos, but everyone else's, also.

On Firefox, logged in, There's a blank gray screen with "No video with supported format and MIME type found.

On Chrome, not logged in, cookies cleared, I just get a black blank screen.

[Sara_H]

@Connie Was just about to report it too. You're not the only one

[MOM]

No, I kept checking with different browsers (laptop and phone). Usually it starts working after some time but it has been many hours now already - almost a full day actually. And it’s all videos, not just collection videos.

[Pádraig]

Hi @Connie,

I'm very sorry to hear that you are experiencing an issue here. Can you provide a link to one of your Collections displaying the error as an example so that we can investigate this further for you?

Thank you for your patience!

Pádraig

[MOM]

@Pádraig Dear Pádraig, it’s not just the collection videos - see below as an example:

https://www.zazzle.com/modern_stylized_calyxes_and_seed_pods_peel_stick_wallpaper-256410084181651697

https://www.zazzle.com/festive_holiday_mistletoe_berries_diy_peel_stick_wallpaper-256719268874673009

[MOM]

@PádraigTonight I even have received a server error trying to upload a simple png file. I retried and that has worked thanks heaven.

Thanks so much for your time and effort.

https://www.zazzle.com/cute_halloween_cats_san_francisco_diy_peel_stick_wallpaper-256333998547256970

[Sara_H]

@Pádraig here's a couple of my videos that aren't playing. Tried different browsers/cleared cache etc - all the things

https://www.zazzle.com/pirate_booty_skull_crossbones_black_drawstring_bag-256316499462682482

https://www.zazzle.com/halloween_spooky_mummy_monster_eyes_oreo_cookies-256294039099013539

Thanks for investigating!

[grafixmom]

Hi @Pádraig,

Here is the link to one of mine that isn't working...thanks!

https://www.zazzle.com/classic_christmas_floral_crest_monogram_wedding_invitation-256069619245854745

[Fiona]

Hello all,

Thank you for the examples here. I've passed them on 🙂 

[Sara_H]

@Fiona Thanks! Happy to report that my videos are playing now 🙂