Display image showing over wrong product

A_New_View
Valued Contributor

Hi. When clicking on one of the product images, a different product is displayed. For example, look at the images below. Two of the same product images are displayed, but when I click on the one circled in red, a different product is shown.

A_New_View_2-1713993879719.png

This is what is shown when I click on the image circled in red above. See? It's mixed up.

A_New_View_0-1713993353879.png

 

1 ACCEPTED SOLUTION

ColsCreations
Honored Contributor II

I'm not seeing what the issue is? From your screenshots it looks like you have the same design on two different blankets. One uses "mother" in the title while the other one circled in red uses "mama" in the title and they have different creation dates. Your said the second screenshot shows what happens if you click the "mama" one circled in red but it shows the "mama" titled one as expected. ?

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3 REPLIES 3

ColsCreations
Honored Contributor II

I'm not seeing what the issue is? From your screenshots it looks like you have the same design on two different blankets. One uses "mother" in the title while the other one circled in red uses "mama" in the title and they have different creation dates. Your said the second screenshot shows what happens if you click the "mama" one circled in red but it shows the "mama" titled one as expected. ?

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Thank you so much. This tells me that the issue is with my computer only. Such a relief! My computer is showing something different, but that's fine. Thanks again.

ColsCreations
Honored Contributor II

My above reply was based only on looking at your screenshots on my mobile phone where I could not see what the problem was/is. Now from my computer and viewing the actual product, I can see what you were trying to explain. The "mama" blanket is corrupted. The preview images include a bunch of designs from other products, and one weird preview that appears to be showing a close-up on a fleece jacket. And if you click to Personalize and/or enter the design tool on it, you get all the elements for this blanket instead.

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