Images not uploading

[Deb]

For what ever reason images are not easily uploading.. I tried  for literally hours (4 to be exact ) to upload One image  an AI file - one that I made a small color change to  that is already in my image files - it gets almost to the end of uploading then comes up with an upload error- less than 2mgs same  settings -  made a png file of it and it completely uploaded.. VERY slow but it uploaded.. no reason it should have had an issue with my ai file and yes I have the settings to allow pdf to be attached.  Nothing different than I have done for years - no text involved.. image is my own - no  reason to block the upload of it.  AND I have noticed for days now, a duplicate image  that is greyed out next to any new uploads with an orange line above the image box.. what is this?  things at zazzle seems to be sorely  disrupted  -  😞 

[Scott]

We're aware of this issue, and hope to have it resolved very soon. Apologies for the inconvenience here.

[InkConvenient]

I also can't upload a picture, I've been trying for a few hours now. What is happening and when will it be resolved? It says server error 

[homespuncottage]

Same. I'm getting something like. "unable to upload image, server error." It's nice to know Z is working on it. 

[marblespictures]

Cool, because I really can't wait to choose new category pictures. 🙂

[AgnesBelle]

02/20/23 been having this issue for several days now.  Any idea when it will be resolved?

[LynnRose]

UK 9:47am - Just started happening to me - server error when trying to upload a picture.

[Sandra-]

Same here. I’m getting Upload Failed Error this morning when trying to upload Mock-up images even though they are created to correct dimensions. I seem to be able to upload other images OK though, at least the ones I’ve tried so far. 

[MLeWallpapers]

I'm also having issues uploading some but not all images - out of 4 (similar to me) photos, 2 succeeded and two failed.  I've tried the failed ones over again and they still fail.  Very confusing.

[LeopardyN]

I'm having the same issue!

[llombardo24]

Me too.  I even used the web page to submit for support and I wanted to attach a pic of the error and I got the same error for that file upload.  it does not seem to us or the file.  It seems to be their website/app.  I tried that Zazzle app on ipad, browser on ipad, and browser on Windows system and all give the same error.  

[llombardo24]

Very interesting.....  we can upload on the community site. 

[Marcia]

A potential customer contacted me around the same time all of you weren't able to upload with the same problem. After I saw this here, I uploaded both a jpg & a png with no problems, so I think it's working again.

[kashmier]

I have been getting this error for years so I just stopped trying to upload larger images but with rugs I now need to load them. Why is this happening? Like I said I just thought it was a limit but how can there be a limit when the size of images needed is big?  I know this is an old post hope someone reads it. 

[PlayfulPixel]

So glad it's not just me @kashmier . It too has been happening to me for at least 3 years, particularly files over 5MB on a PNG but occasionally JPGS. So irritating if you want to at the very least create a very large designs for a very large product.

[InkConvenient]

I can upload any other files types but I still can't get a SVG to upload 

[PanosTsalig]

I tried both SVG and PNG, both failed to upload - it's happened before but never on this scale

[Harmony]

I am also getting a server error for PNG files

[Sara_H]

Also reporting server error for uploading images for me too

[JocelynMB]

Yup, me too, trying to upload a new PNG image, getting that server error message. Had to come here to hope to find out if it was only me, my file, or widespread.

[samack]

I am also getting error messages trying to upload files.

[CrazyMermaid]

My problem is a bit more mysterious. I can upload images that I purchased, but when I use Photoshop to alter them, save them and then try to upload them I can't. I do this dozens of times a day and it always works. Yesterday and today, that no longer works. That includes both .png and .svg files. 

[homespuncottage]

I had issues all week trying to edit designs that were already published, but today it's new upload as well.  I thought it might be a Safari issue, but the same results in Chrome. 

[Sandra-]

Yes! This seems to be the same for me too, I seem to be able to add graphics I have purchased, but not jpgs and pngs I have saved from Photoshop.

[CrazyMermaid]

Thank you for responding! I thought I was losing my mind. What in the world is the difference from our graphics made in Photoshop and Illustrator to the ones we purchase? That has me stumped!

[Sandra-]

You're very welcome, Nelda! It's confusing me too! Relieved it's not just me though as I was wondering what on earth I was doing differently today than usual. 

[PlayfulPixel]

This issue has been happening for months for me, on larger images, particularly PNGs, but now and again JPGs. So much so that I have stopped using Zazzle for now.

I have contacted C Service some months ago (Nov 2021)  but because they couldn't replicate it, they said there was nothing they could do. Tried Chrome, Opera, FFox, cleared cache, all browsers up to date. The other POD sites I use - no problem at all, so I can only conclude that this is a Zazzle issue despite what I have been told.

[Sandra-]

Seems to be fixed, thanks! 😊 

[MLeWallpapers]

Yes, the image that was failing to upload first thing this morning is now working!

[llombardo24]

Too late for me.  I confirmed it is working now for me too.  But i couldn't wait any longer as I was making a personalized bday present.  I hope it is still fixed the next time I need to personalize a gift.   So glad I have Zazzle Black.  Happy for all others!

[LynnRose]

All back to normal for me too 🙂

[BrolinAndPearls]

Is this happening to other people again today, I uploaded profile image, banner and one product image fine. Now every image I try and upload fails.

[whimsywhim]

In my experience today, the image uploads but doesn't stay.  It disappears.  

[whimsywhim]

Images are uploading today, but then they instantly disappear.  

[mirandaleey]

Having this issue now 😕

[Bebop]

Also having this issue today.  Has worked for me previously, as recent as last week.  Jpeg file picture downloads.   

[moddies]

same here

[almdrs]

Getting that same error message when uploading an SVG today.

[heathera]

When will this issue be resolved? I've had the generic emails from Zazzle saying they haven't heard from me for a while and suggesting I upload something.  I'd love to! Please Zazzle, sort this out

[techlorax]

I'm running into this issue today. Probably going to just figure out where else I can get things printed for my business, as this doesn't seem to be much of a priority for the Zazzle team to resolve or respond to...