Media Manager photos disappeared

[PopParrot]

I've noticed on two designs (there may be more I haven't found) the mockups I uploaded to media manager are gone. I don't mean they're not showing in marketplace display, I mean the media manager for those items is empty. They were clear and accurate mockups, so I'm sure there's no reason they would have been pulled by a moderator. I'm putting in a lot of work to this feature, so I really hope this doesn't become an ongoing problem.

[ohhhhilovethat]

I notice this as well on one of my custom mockups

ALSO I am seeing new situ views for favor boxes - it allows us to post say on pinterest but when you try and update and save a view under detail design it only shows the original 3 views.  The  NEW situ views are not even choices.  When I go under media manager it wants me upload my own photos?  Can someone look into this as well? 

[Pádraig]

Hi @ohhhhilovethat,

I'm sorry to hear you're experiencing a similar error here. Regarding the favor boxes, to avoid confusion, can you create a new post for the favor box issue wit examples so that we can investigate this for you separately?

Thank you for your patience!

Pádraig

[Pádraig]

Hi @PopParrot,

I'm very sorry to hear that you are experiencing an error here. Can you provide a link to your product exhibiting the error? 

Thank you for your patience!

Pádraig

[PopParrot]

Below are the two products from which the media manager photo disappeared. I have since replaced the pictures for both, but my photo for the tote has disappeared again. The replaced pic for the foil print is still there at this time. I have not found other products with the glitch.
foil print 
tote bag 

[Pádraig]

Hi @PopParrot,

Thanks for providing those examples. I can't seem to see an error with products on my side but we will investigate this further and take a closer look.

Thank you for your patience!

Pádraig

[PopParrot]

Are you looking at the media manager uploads? I still don't see my uploaded photo for the tote 
I tried logging out to see if it was only in the back end, but it doesn't seem to be displaying on the customer side either.