Merchandising photo in collections by default first photo!
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10-24-2022 04:49 AM
Hi everyone,
I have the problem that the first photo from my product which is showing in collections, is on default the first photo since a week. It's not always the best choice, I would like to show the photo I manual chose.
https://www.zazzle.com/collections/nordic_woodland_retro_animals-119506199115171987
I hope someone can help out,
Best Regards, Caroline
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10-24-2022 08:22 AM
You'll need to add to the Collection from the backend and not the individual product page.
see @LynnRose 's solution here for a detailed explanation.
https://community.zazzle.com/t5/technical-issues/selected-photo-for-products-not-showing-correctly-i...
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10-25-2022 01:00 AM
Thanks for your reply, you're right from the back end it's working. But I always added my products from the product page. It's a hell of a job to change all!
@Zazzle !!!! PLEASE FIX THIS !!!!
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10-25-2022 09:14 AM
Ditto. This must have been a recent change.
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01-14-2023 08:56 AM
Just want to piggyback and ask that @Zazzle please fix this. I'm glad I found CarolineBM's post since I add mostly from the product page as well. Having the same problem & it's January 2023...I see she posted in October 2022. Hopefully there is time now to fix it. Thanks.
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01-17-2023 03:41 AM
Hey @jmc,
Can I please ask for an example collection and product within that collection where this is happening for you? I will be happy to take a look.
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01-17-2023 08:39 AM
Thanks for reaching out.
I don't have one because I went to the back end to change the merchandising presence of the products and that fixed the issue. The next time I create, I'll set the merchandising for a collection from the initial product creation. If it happens again, I will send you a screenshot.
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01-17-2023 01:13 PM
@Mark Yes, I noticed this as well. If a product is added to a collection from the product page it shows the default image regardless of the selected merchandising image. You have to add the product to a collection from your "all products" page. It would be great to have this fixed so it's always the selected merchandising image.
