New 'outline' text feature is missing when a design is transferred

[SheaPrints]

When a design that has used the new 'outline' text feature is transferred to a different product, the 'outline' often fails to save. It seems to show up for some of the product thumbnails displayed under 'Transfer design to a product', but when viewing the product page, the outline is often missing. Although it's simple to re-add it, it's problematic for customers! From what I've found so far, it only appears to affect the 'outline', not the 'drop shadow'.

[Mark]

Hey @SheaPrints,

Apologies this went missed until now.

I have tried to replicate this issue on my end, but it works for me a expected.

Would you be able to share an example product where this happens for you?

Thanks!

[SheaPrints]

Thanks Mark!
It appears to only be a problem where I've duplicated the 'template text'. Sometimes it's difficult to add a thick outline, without it encroaching in on the letters and spoiling the shape. So I position a copy of the text (minus outline) over the thick 'outlined text'. But when the design is transferred to a different product, the 'outlined text' often fails to save the outline.

Here's an example:

https://www.zazzle.com/photo_collage_family_monogrammed_red_navy_blue_beverage_coaster-2562968458663...

[Mark]

Thank you, @SheaPrints. I have reported this to the team now. I will update you as soon as possible.

[SheaPrints]

Thanks Mark 😊