Product Image & Insitus Missing

[PAZP]

Not sure what's happening with this mug. I noticed the image wasn't showing yesterday but wanted to give it a day to see if it was just a glitch. The only images showing are the right front insitu and the donut insitu but even if I click on them they don't show the larger image. 

Thanks for looking into it. Product ID: 168966212525368658

[Emma]

Hi @PAZP , 

Thanks for reporting this and apologies for the inconvenience. Flagging with our Team now ✍️

- Emma 🌻

[PAZP]

THANK YOU. 😊

[PAZP]

Hi @Emma, 

I just wanted to let you know that the problem had not been resolved so I tried a few things. I changed the mug to 11 oz from the 15 oz style I originally had it. After a couple of days, it finally shows as the 11 oz. with all the insitus.

I noticed that if 11 oz is selected on some mugs, there is no 15 oz option and if 15 oz is selected there is no option for the 11 oz. I'm assuming that is the major glitch and it caused the problem with that particular mug. Here is a list of all seven mugs in that particular store with the same issue. 

Product ID: 168634133477353812 
Product ID: 168966212525368658                                               
Product ID: 168969629966792132 
Product ID: 168576266266929319 
Product ID: 168188858968918721 
Product ID: 168706219122059303 
Product ID: 168991422252006289

[PAZP]

Just an FYI, all these mugs are now showing the 11 and 15 ounce sizes. THANK YOU. 

[Emma]

Hi @PAZP , 

Many thanks for taking the time to pass this information along, very much appreciated. 

- Emma 🌻