Unable to remove products from Collections

[UlyssePixel]

I am unable to remove products from Collectiion. I tried it from the product page (by unclicking from the "Add to Collection" menu) and from the collection menu itself: in both cases it does no work.

This true for all my products, all my collections and all my shops.

[idraw]

@UlyssePixel 
From zazzle collection info—
May I delete a product or products within a collection?

A: Yes, you can delete products within a collection by going to the same place on the product page where you added the item to your collection -- this time, just uncheck the box.
Try reloading the  page after you make a change, may not immediately change on the page. There may be a delay on Zazzle’s end. Just tried it myself, and it did not remove from my collection. Will check again later, and next day to see if to do with indexing.

[UlyssePixel]

Removing products from collection used to work and was instantaneous. I checked 24h after removing the product the collection but the product I removed from the collection was still there.

Probably a new bug. Could Zazzle look at this issue ?

[idraw]

@UlyssePixel 
Just checked again, product still in collection even tho I reloaded the page. Last night I checked again, hoping indexing straightened it out, but no. This morning, tried again to remove it. Unchecked, but still shows in collection. It has now become a Zazzle issue.
@Scott    @Mark.  @Emma or whoever has forum duty today. Tech, thanks in advance for using your magic on this. 🙃
btw, this issue seems to have been brought up months ago with no fix so far. Search on the forum for the word collections.

[ovenbird]

I am having the same problem.

[Natalia]

I’m having the same issue and came to post about it - cannot remove products from a collection. Example of products: 256364623582763435, 256970954792185930, 256471849984271303, 256319200016540677

Collection: https://www.zazzle.com/collections/paper_plates_and_cups-119451827877874079

I’m using iPad, Safari browser. 

[carulcards]

Same problem here. 

[Emma]

Hi all, 

Apologies for the inconvenience here. Our Team is aware of the issue and working on resolving it. Many thanks for your patience.

- Emma 🌻

[idraw]

Thank you, Emma.

[Scott]

Should be fixed now. Very sorry about this one!

[Harmony]

I am having an issue with this today. I used to be able to remove a product from a collection by unchecking the box. Now it doesn't let you do that and gives me this notice

"You already have a collection named [ ] and it already contains this product. Neat!"

I am not trying to add a product i am trying to remove the product from the collection

[UlyssePixel]

I just checked, everything is back to normal.

Thanks to the Zazzle team for solving this issue so rapidly.

[Bbourdages]

I'm still having this issue, is this still an open bug (I see that it was resolved 06.09.22, but I'm still having the issue)? 

[carulcards]

The issue seems to be back. I wrote a little about it earlier today here.
Hope it's going to be fixed soon.

[Mark]

Hi all,

Sorry to hear that this has become an issue again. I have updated the team and hopefully we can have an update soon.

[rmd]

Looks like this is broken again. Can't remove or change a product design. 

[Mark]

Hey @rmd,

Sorry to hear you're experiencing this issue. I can't replicate on my end.

Could you send on an example product where this is happening for you?