I wonder if some people get discouraged  from buying something from Zazzle, after they see the shipping cost. Since they don't have experience with Zazzle, they may not want to sign up for a yearly membership to have that cost reduced.  Therefore I wonder, if it makes sense to offer them free or reduced shipping cost for their first order.   ... View more

Zipz are available in 17 sizes, 14 of which are currently sold-out for the high-top style and 7 are sold-out for the low-top style (according to the product page size options box). for my 9 pairs of high-tops: 4 show a "discontinued product option" alert in the back-end and show as sold-out on the product page. 5 have no alert in the back-end but show as sold-out on the product page. for my 4 pairs of low-tops: 1 has no alert in back-end and does not show as sold-out on the product page. 3 have no alert in the back-end but show as sold-out on the product page. So first issue is a known one: there's a mismatch between what we see in the back-end and what we see on the product pages. Of my 13 total pairs of Zipz, 12 show as sold-out on the product page but the back-end only has a warning notice on 4 of them, and the notice isn't even correct since it says they are discontinued rather than just sold-out. Issue #2 is that when you first go to these pairs, the default product page message says "this Mirror is temporarily sold-out, please select another size."   Huh? Mirror is just a design option (and un-checking it doesn't make the warning go away), and there is no size selected by default. But if you go ahead and select another size anyway, the message then changes to say "this Size is temp sold-out".   If you go browse Zipz in the MP, you'll find a mix of "this Mirror is temporarily sold-out..." or no sold-out message at all. Now, I could be totally off base here but I think what's causing much of this mayhem is that when we publish a pair of Zips we have to choose a size and you can change that later via Edit Details - Product Merchandising.   I'm pretty sure that the pairs that don't show a sold-out warning on the product page are pairs where the designer happened to choose a size that is not currently sold out. This is where issue #3 comes in. There's no way to tell what size you initially selected and the product page view defaults to having no size selected anyway. But if you go into Edit and select a merchandising options size that is not sold-out, it should result in the messages on the product page and back-end going away. So I changed the size to a not-sold-out size on two of my pairs. One pair was showing no warning in the back-end but as sold-out on the product page. Hours later and there is no difference. The second pair was showing the "discontinued" warning in the back-end and as sold-out on the product page. I just changed it maybe half an hour ago to a not-sold-out size and now the sold-out warning is gone from the product page but the "discontinued" warning is still there on the back-end. It's all so inconsistent and confusing and I think much of this mess could be avoided if we didn't have to choose a specific size for them. As is, every time a different size goes temp sold-out, we have to first realize that (difficult since the back-end warnings are not reliable) and then change the marketing size option and hope it "sticks". All of which doesn't matter since the product page defaults to no size being selected anyway. Having to select a size isn't doing anything but complicating things behind-the-scenes. Summary of issues: mismatch between back-end warnings and product page warnings back-end warnings inaccurately flag item as discontinued instead of just sold-out product page warning confusingly says "mirror" having to choose a size behind-the-scenes for no apparent reason changes to merchandising options not "sticking" ... View more

Ever since we have gotten the new situ views for paper plates I have notice an increase in sales this is fabulous! It would be great if we can create views for tissue paper - table number cards and especially posters. Maybe tissue in a bag -  a table number card on a stand on a table - poster on an easel? As easy as it is for us designers to imagine these items when they are appear flat it is for whatever reason difficult for buyers to picture what they would look like as actual products. I am sure some others have asked and I know you all are busy but I just wanted to note what a big difference have notice with such a little change as the new plate situs - hoping we can incorporate with these other items that appear "flat" (in product view) in the near future. Thanks much ... View more

Virtually every day now, I'm getting questions from customers regarding matching RSVP cards, envelopes, etc. for their wedding invitations. At first I thought I maybe I had neglected to put some things in the correct collections, but now I see that collections have all but disappeared when the customer is using a mobile device - at least that's the case when I tested it using Chrome on my Android phone. There's absolutely no indication that there is a collection unless you scroll down about 50 pages. I know screen space is limited, and depending on the type of product, collections are not always terribly relevant. But for weddings, this is a pretty big problem, and I think we're losing a lot of sales because of it. Maybe Zazzle could at least include a small link to the collection somewhere that the user has at least some hope of finding it? ... View more

I mentioned this in the old forum but I’ld like to give it a bump here and say that the thumb nail views on the Minx nail art are still a bit faded compared to the other insitu images. I would also love to see an insitu for nail art that shows both sheets of the nails together. It’s difficult to see that some sets have a different design on each hand. The insitu with the two hands is a bit small to notice at a glance that there is a difference and the mug insitu is close but you can barely see the thumb to know there is a different design on that hand. Thanks for taking it into consideration.  ... View more

On our home page the customer sees.  I would like it better if more than 6 categories were visible.  Customers have to make an extra click to view all main categories in my store.  6 is too little limiting.  9 to 12 would be better.  I know Zazzle wants home pages to be less cluttered.  But 6 categories visible is to limiting for large stores, with a wide variety of designs.  ... View more

Is there a way for the customer to select the matching envelope when purchasing wedding invitations? I have seen the envelope drop-down box option, but the only options were for either a white envelope or none at all.  I think it might be a good idea if, when purchasing wedding invitations, the customer had the option of selecting the matching envelope made by the same designer. For example, in the drop-down box when purchasing the invitations, there should be the option of something like, "white, matching design, none" rather than just white or none.  Just a suggestion. ... View more

It get's to a point where I can't help anymore and would love the ability to forward the chat to Customer Services for them to take over. (eg - shipping delays/ non receipt of item) Even though I suggest that the customer emails CS directly, it would help CS having the history of what's been said. Thanks! ... View more

Last Thursday afternoon, February 17, a new designation appeared on some designers' listing pages.  I refer to: We concluded in this thread here that it is an A/B test.  Another Zazzler posted here how much she likes it.  Since I'm not sure mods any longer read posts with accepted solutions (and in this new format for the forums, posts seem to sink faster than in the previous ones), I'll ask another of my questions, an especially important one, I think, here:  What does Zazzle hope to achieve by making the number of views on some of our items public? ... View more

Sorry, I think this should go in the feedback section, but I can't find it. So I created a couple of products after a request from a client. She then sent me a chat message that she could swear she ordered them, but never received a confirmation???!!!! In my sales reports it shows as being cancelled. Obviously she did not cancel it, so something went wrong, but I don't know why she never was informed? I sure hope this is not the standard reason for the abundant cancellations of orders. Of course I would not have known about this had she not messaged me. Also placing this in the forum after bad experiences with customer service. ... View more

It would be great for designers to know from viewing an item in the store weather or not it is currently in a collection. More to the point does it need to be optimized.  I would love to be able to tell before I promote an item from a collection if it is currently showing up to buyers or is it marked to be optimized. The only way I can tell now is when looking at backend items that need to be optimized. I have promoted numerous items from collections only to see them with optimization needed later in the backend. Maybe I am missing something? Do items in collections have immunity from not showing up?  I hope I am explaining this correctly.  ... View more

I would really love new fonts, especially the handwriting ones! Thanks 🙂 Lucia ... View more

The back end message is that the product option is discontinued, but it shows all options are discontinued. The front end show it as sold out. What do with do in these cases? Reference: https://www.zazzle.com/peligro_de_chupacabra_danger_chupacabra_metal_sign-256941066876515073  ... View more

I'd love to see Mardi Gras listed as a holiday on the the drop down list of holidays when listing a product.   It's currenly one of the trending topics, so there must be a demand for Mardi Gras products.     ... View more

I wish Zazzle would auto fix things that get marked as discontinued because of color or a minor thing by just switching them to the not discontinued default. Example I have a watch that says discontinued but I click on it and it just says the keeper color is discontinued. (IDK what a watch keeper even is?) I try to change the keeper color but it doesn't always seem to take and just reverts to showing up as a discontinued item. I wish you guys would just switch to a neutral color for the item instead of me accidently deleting it and thinking every watch is discontinued.  ... View more

This may be just a personal preference, but I would like to see water bottles made from different materials other than metal. I have one of the stainless steel metal bottles and I do not care for the feel of it on my mouth or teeth. Would love to see an alternative, such as plastic or some other trendy material being used for these bottles. Thanks! ... View more

Would love to be able to save a custom palette for background colors (like you can in Canva) instead of being able to only access the last 6 most recently used.  I spent a lot of time finding the hex codes for a particular palette (like Pantone Spring/Summer 2022...) and would love to be able to easily access those colors/shades without having to rely on my handwritten cheat sheet once I get past 6 or 7 colors.  (Also open to other creators' advise as to how they handle similar issues - TIA  🙂  ... View more

I have been designing some baby shower and birthday party groups. We do have cloth tablecloths and table runners but they are kind of expensive for a party or shower. I do realize some people might keep them but it is doubtful they would be used again. Something cheaper and disposable would be a great addition to our party themed items. Yes I know wrapping paper could be used, but most people's minds would not jump from wrapping paper to tablecloth in an instant. Thanks for considering my idea.   ... View more

For tapestries, could we please have "Sell this design on:" Square only and Rectangle only options? I don't allow customization on my art tapestries, and when the size is changed from square to rectangle or vice versa the images aren't placed with proper space around them. They appear to keep the same space for all the rectangular sizes, so these additional options would allow me to at least create a separate product for the 2 different aspect ratios. Thanks for considering this.   ... View more