Hi everyone, Kudos to Zazzle for adding the quick response to the Chat feature! Loving it! I have a few upgrade ideas about chat: 1) We get a lot of customer chat messages per day, and I wondered if there was a way to manage them? I understand I can delete messages, and I do, but it's more than that. I'd like to file them away when done (see #4, below) 2) I also would like to be able to make an auto-reply that's actually automatic, for example: so that my husband and I can take a vacation without my having to go into chat on a daily basis and post a reply, and feel guilty that I'm not 'at work.' I think we need to manage customer expectations about 'chat.' The term is usually used on websites where there is a live person at the other end. We live in Australia, and do not operate during the same business hours/days. So if customers are expecting us to be here, and get an urgent response, they will be let down. I don't like doing that. An auto-reply would be ideal to let them know when we may attend to their inquiry. 3) Could we possibly have a selection of 'quick replies' that we could use, which we could set up and use in our own brand voice, etc, for things such as: directing to customer service, etc. You know the feature where we can go in and add responses on our profile to things? Something like that, but for chat, where there would be a drop-down box of replies that we can choose from. I can see this being SUPER useful for delivery enquiries, etc. I currently have developed a notepad 'swipe document' that I copy and paste text from, which I can use, but it's still burdensome, and I'd prefer something within the chat feature itself. 4) When it comes to saving chats, I'd love it if we could somehow organize them into folders, like I do with my Gmail account. I'd like to save them for future reference, by theme, so having that kind of facility would be very, very useful. 5) If there were some way to identify whether they have seen our chat message, AND if we have replied to their message. Viber uses a check mark, so when you send it there's a check, and when they've viewed it there is another check, so you know. Perhaps something like that. Also, maybe if the color of text could change, or some way to flag new v/s replied to messages. In the same vein, if we could flag important/urgent messages, that need attending to first thing. They currently get lost in the lineup of messages, and we have to go through each and every one, opening them up, and then creating an analog list of message + sender, to keep track of it all. It's not ideal! So I guess I'm asking if it could be set up like an email system? ... View more

Zazzle, please consider providing the DATE of cancellation for cancelled orders in the Earnings History. This would be very helpful in assessing our earnings, and give us some idea of why customers are cancelling- whether immediately (if they re-order right away, no problem, but if they cancel and don't reorder, it probably means they saw something they liked better), or after they received the order (could be a quality issue, or maybe a design issue. No way for US to know, but at least we can double-check the design). Here's an example of the way Spoonflower lists things, with the original order date in parenthesis: ... View more

Please give us the ability to hide the non-printing puzzle piece outlines (for the lack of a better word, as they're not gridlines) for Acrylic Puzzles. ETD: Please also give us a similar option to hide the non-printing layout for Dartboards. thank you W.H.  thank you W.H. ... View more

Paper sheets are a popular product - used for all sorts of designs that don't lend themselves to existing products. The problem is that some of the paper options are bond-weight (foldable) and one is cardstock (the semi-gloss.) Customers do NOT understand this, and the descriptions don't make it clear, so we really need to be able to control the paper options so card designs can be restricted to semi-gloss, and foldable designs can be restricted to the bond-weight options. At the moment, the only way to control the paper choice is to choose "this size and media only" which restricts the options too much. We need to be able to restrict paper type independent of size, and we also need to be able to exclude one paper type (semi-gloss) for designs that are designed to be folded. ... View more

Blind embossing as an option for stationery products (envelopes, business cards, wine labels, greeting cards, diplomas, presentation folders, file folders). Classy, sophisticated, and a subtle way to brand without being overt and in your face about it.  See link below for examples Blind Embossing Printing | Embossed Print | Baddeley Brothers Ltd London Thanks for your consideration, W.H. ... View more

It would be really helpful to many designers, including myself, to add a rule of thirds grid line, perhaps as highlighted color overlay or in bold for many of the flattened products like invitations.  Or as many products as possible if it's possible.  Thanks for considering.  -LauraLee ... View more

Could I please suggest a Zazzle blog post or additional product information that provides some DIY options to hang Zazzle's vinyl banners and wall tapestries? Customers are asking for more info on how to do this and I don't see anything listed in the product details. Thanks! ... View more

We really need a forum dedicated to a list of all discontinued items. We used to have a running list in the old forum format. Wish that it could be imported over to here! It would help to eliminate the constant bombardment of questions asking if an item is discontinued. As it stands, it's very confusing at times to discern what products are actually discontinued and which are just out of stock. ... View more

Please bring back the option to select and delete multiple images. I was able to keep My Images under control when we had the action button option to select and bulk delete them, but now there are just too many to delete one by one. I imagine these are taking up unnecessary space as well. ... View more

It was suggested to post here. It would be great there was a full page, month grid calendar (not just half page), or a way to turn the grid of so we  could upload our own. ... View more

Please offer vertical orientation as a Design Placement choice for throw blankets within the Zazzle design tool (note: this option already exists for fleece blankets, although "horizontal" would be a more apropos choice than "Front" there). It's easier than turning one's head 90 degrees to the right while designing. 😉 Thank you W.H. ... View more

I love that Zazzle makes it possible for us to follow different shops, but I think this feature isn't really utilized to its full potential. In marketing emails I receive from other print on demand sites, I often notice suggestions of new products from creators I follow there. I wonder if in the daily marketing emails Zazzle sends out that they would ever consider adding a section that would be something along the lines of "new items from shops you follow." I realize it would not make sense to include every single new item from every single shop one follows, but just highlighting a few new designs in an email might help to boost sales. I would assume there must be a way to set up some sort of code/algorithm that would pull a few designs from shops that the user follows. Just my random suggestion. ... View more

Is it possible that we add an option to select the kerning setting for each text box? Or that they are coded to use OPTICAL kerning instead of the default/auto? I notice this frequently on most of our fonts, and avoid so many of them entirely because they become a mess because of the kerning settings.  Here are two very common/popular/basic fonts and the current kerning settings. The gaps between the A and V are crazy wide and unprofessional-looking. The sans-serif font is also cramming the R and A together.    Would love to see this option or fix sometime so we can all produce more professional and more finished-looking designs.  Thanks! 🙂   ... View more

Please could we have the ability to mark a message as unread after it’s been opened, just like we can with our emails? Thanks so much. ... View more

For large products like tapestries and throw blankets, it would be great if the maximum font size was greater than 2000 points ... 2500 points or larger. Thank you for your consideration,  W.H. ... View more

With the recent price increase due to inflation I am going through stores and products and rolling some prices back to where they were.  It is a time consuming and tedious process.  I have one store that I would like to be able to set all products to a certain royalty but I don't seem to have that option.  I can set ALL my stores to a certain royalty, but not an individual store.  My request is to make it so that those of us that have multiple stores could set a store wide royalty per store, not per account. Thanks for considering, PC .............................. ... View more

Here are 2 features that would really be awesome to have added to the design tool. 1. The ability to adjust transparency. 2. The ability to resize WITHOUT constraining proportions. Leave the default to constrain proportions, so customers don't accidentally destroy an image, but give an option to "free Transform." This would be very helpful for things that don't need to be proportional to look OK, such as a background texture, or even some frames, etc.   ... View more

I'm designing an invitation with multiple text templates (on my laptop) and when I hit the button to personalize it I was confused before figuring out how to reach the bottom to Want to customize this design even further? You have to scroll down the page before the scroll bar shows up on the Personalize this template. I didn't even notice the scroll bar at first - I just saw the Personalize this template shrinking away.  People with larger screens shouldn't have this problem. It didn't take me too long to figure it out, but it was a bit frustrating. ... View more

There is a new 30% off promo that started today, and one of the items on sale is listed as a Wine Cooler. I have tried searching for them and none come up in the search field using that description. In the past, this item has always been referred to as a Wine Bag or Wine Tote. The only "Coolers" that appear in a search are Can Coolers and Bottle Coolers. Perhaps "Wine Cooler" is not a good name to use? ... View more