Categories and Sub Categories

[RG]

For weeks, I have rearranged my store, added new items, and added categories and subcategories. 

I can see the items on my side, but when I share my store link, items are not showing up in their categories/subcategories. It's not every item, but it's a lot of items.

For instance, I have a Christmas & New Year category, then subcategories such as Christmas Cards, Christmas New Year Food & Drinks,  Home Decor & Accessories, and Invitations.

Can Zazzle reindex my store?

I am so embarrassed as I have been sharing my store and people arent seeing what they are supposed to.

It's been weeks and on some days, this is happening to.

[Roberta · Accepted solution]

Hi @RG 

I'm sorry to see that this has happened! I'll be passing this issue along to the Team 📝

Roberta 🌷

[RG]

Thank You, Roberta!

[pneys]

I'm new to the forum and couldn't figure out how to post on the forum..I'll keep searching. I don't know if I'm doing something wrong, but I noticed others are having trouble, too. My sub categories are showing up on the backend, but when I move through like a customer shopping, the sub categories aren't showing anything. What do I do?

[k8hayes]

Roberta, could you give us an estimate of when this will be fixed? I'm having the same problem with categories, and I notice that it was reported months ago, and several moderators have said they'd "pass the issue along to the Team." Thank you!

[Cherie]

My products are not moving to the categories I'm assigning them to. There are so many that I've been working on, I don't have a clue where to begin to show the TEAM. I have tried and tried, waited for so long, it's ridiculous. I just keep trying and getting frustrated and leave. Will the indexing or whatever this site needs to be fixed, ever work right again? 

[GraceGirl]

I have the same exact problem, products not going into categories. I can't even see all my categories cuz when I click on that it takes me to my products page. Yet Zazzle is ranking my store lower because I haven't shared my collections, but I can't share them because all of my products are not in there. Not sure where my handle shows my Instagram account because my store is LiquidLuminosityArt and CBDoodleandhttps://www.zazzle.com/store/liquidluminosity https://www.zazzle.com/store/cbdoodleandcompany Company

[Colorfulgalshop]

Has this issue been resolved?  My subcategories have not been showing up for quite some time. They used to show up but don't anymore. When I click on a category photo I used to get my subcategories. Now I just get all the products in the category. Please advise.  Thanks!