Paper Type: Value Poster Paper (Matte) - Missing From 'Transfer' Search

jophb
Contributor III

The product 'Paper Type: Value Poster Paper (Matte)', which is the option with the digital download, seems to be missing now from the search results when you use 'Transfer This Design'.  It only brings up the multiple versions, and you cannot choose 'single' option, only 2 and above.

And yes, I do know I can still make the item the hard way.  Specifically talking about the transfer option not available.

5 REPLIES 5

DancingPelican
Valued Contributor

I was able to transfer a form core board poster to a value paper (matte) poster this afternoon for a customer. When I selected "transfer this design" and chose "poster", the default poster type was value paper (matte). Just tried it again after reading your post and got the same results.  I am using Safari browser on a Mac for what it's worth.

@DancingPelican So I can do it from on the product page itself, select 'poster', and like you said it defaults to that.  Thank you for reminding me that was an option too. 💕 But if I do it from the backend product feed under the product 'actions', go to the actual transfer 'Choose Product' page, then it won't show up and only gives the semi-gloss option.

Thank you for reminding me of the other way to transfer, I'll have to do it that way for now. 🙂

Screenshot 2025-03-17 at 2.18.34 PM.png

Perhaps that other way that you describe is a bug. Glad you have a work-around! 😋

For sure! I appreciate the reminder. Hope you've been well! 💕

Fiona
Moderator
Moderator

I will pass this on now, thank you!