We really need a forum dedicated to a list of all discontinued items. We used to have a running list in the old forum format. Wish that it could be imported over to here! It would help to eliminate the constant bombardment of questions asking if an item is discontinued. As it stands, it's very confusing at times to discern what products are actually discontinued and which are just out of stock. ... View more

I want to recap and itemize issues I am experiencing in my stores, and have been for months+ and years. 1) Grouping: A. I have a blanket design in many colors. 2-3 of them are selling well. Those blankets are shown on the first few pages of marketplace searches. That's good. But, because Zazzle has grouped all the colors into one product listing, the other blankets are not seen. Now, those colors are being hidden by Zazzle because they haven't been seen in whatever the time limit is. Now I have to go in and "optimize them", even though the title, tags, and descriptions are fine. But, because there is also a glitch with updating titles, tags, and descriptions...those hidden blankets are once again hidden, needing optimization again and again. Several glitches at play here, but this line item is to focus on Grouping...which caused the problem in the first place. B. I have a lot of apron designs, each design having many color options...per my training. These designs have each been grouped together. Now, when someone buys a gold apron, they get it with a hot pink strap...because grouping does not work right and all the straps (which are offered in standard and custom colors) are not matched up to the right apron. This has resulted in many many returns. Also, there are many many aprons being hidden by Zazzle because, being in a group, they are not being seen. They need to be optimized. I have been going back and forth with Zazzle and I am being told I have to change the titles and tags, so that the parameters are different enough that the auto grouping won't group them together. But, I can't, because the titles, tags, and descriptions won't update. 2) Titles, Tags and Descriptions Not Updating: I have "optimized" over 500 products in the last 2 months. They are still being hidden and all optimizations are lost. 3) Promotions: I am in the Promoter Program. I am building my Social Media sites and populating with my products. There are too many products to catch every one that might be hidden, so I am promoting products I later find out are hidden because they need to be "optimized". So I am going back and removing those products.  4) Featured Products Not Updating: I have attempted to add more products to my featured products several times. This has not worked for me for 2 years. 5) Products Not Showing Up In The Marketplace: I have had problems finding my products in the marketplace. Some kind fellow creators have looked and reported back they see them here and there, offering advice that maybe the tags are the problem. In several cases I would agree. Our stores are a work in progress, trial and error plays a big role in perfecting our titles, tags and descriptions...even with the best intel. However, I have continued to monitor this issue... in particular towels I made, for the towel sale a few days ago. Those towels weren't found, then surfaced for a few hours, and are again gone. I just searched under only 1 term- towels-. I went through 13 pages of only the "Newest" towels. No other search terms. Page 10 started with a towel Product ID: 256119408499598231 Created on: 3/25/2022, 12:44 AM, 2:25 AM. Page 11 ended with a towel Product ID: 217167951086258276 Created on: 3/24/2022, 6:44 PM. My latest towel,  Product ID: 256589761887520488 Created on: 3/24/2022, 8:00 PM was not there between those 2 products. It should have been. The same thing has happened a lot in the past. Where they aren't seen, then they are seen, then they aren't seen again. Something is going on. I have provided product numbers, but it's like taking your car in because it's making a funny noise. The problems are not able to be reconstructed. In summary, I am not posting this to whine or complain. I am not trying to harp on things that have already been reported. I am itemizing several of these issues in one post, so "the powers that be" can see what we are facing as we get up and into our store every day. I am at a point where I am so frustrated I don't know what to do first. The only thing I CAN control is creating new products.  Meanwhile, my Zrank has plummeted, I'm sure because 1) there are so many products needing optimization, 2) my sales are way down due to either a) hidden products not being seen in the marketplace, b) products that are clicked on that don't go anywhere because the product is hidden. I apologize if this reads like a rant, I do not mean it to. I just needed to itemize everything so maybe Zazzle will read this and realize the collective impact these "glitches" are having on its creators. I appreciate it very much when a Zazzle rep says they are sorry for the issues and they are sorry the fixes are taking so long. But, if I am to survive, I need these items fixed. All the new bells and whistles in the world are not worth it if the nuts and bolts don't work. I pray, I really really pray, that this post finds its way to upper management, not just stopping at the front line. This year is moving into the second quarter already. Please please please hire the talent needed to fix these system errors that your current talent cannot get a handle on. Please help your "creators" or soon we will be called "ex Creators".  ... View more

Yesterday a customer contacted me to alter a current product's design. After a back and forth conversation with them it was apparent they wanted me to totally change the design completely. When this happens I usually recommend the customers to Zazzle Live. The reasoning behind the recommendation is the meager earnings I would receive would not be worth my time. I have very rarely sent customers to Zazzle Live in the past. Because Creator's receive no compensation for sending potential customers to Zazzle Live I'm sure many Creators don't bother. However, I want the customer to have the best experience with Zazzle in hopes they come back some day for more purchases. It would be nice if the favor was reciprocal. We do our best to bring customers to Zazzle every day. Sometimes we are lucky enough they purchase something and we receive a referral. Wouldn't it be nice if we got a 5% commission when a customer we send to Zazzle Live purchases something they otherwise would not have? I'm sure Creator's who don't do personalized work for Zazzle customers would direct them to Zazzle Live if they knew there was a chance they'd be compensated for creating another happy Zazzle customer. Just a thought... ... View more

I find following these posts difficult at times as it's a jumbled mess in my opinion. So I posted a reply in an subject and came back to see what has changed. It says there's 1 new message... and so I'm winding my way through to see which is the new message 🙂 So allow sort by most recent so I can see the newest reply at the top of the chain / page. Thank you in advance for consideration of the idea. ... View more

Hi Zazzle Team Thank you for your continuing efforts to improve the Zazzle experience. I think it could be helpful to many of us designers if when a customer reaches out to us via customer chat that you prompt them to include the link to the product that they are asking about. I've had many fun mystery solving conversations along these lines:😎 Can I make this in the color blue? (no product link included)  I need to order this but I need this (no product link included) Can you put this on a shirt? (no product link included) As much as we all would like to be able to read the clients minds 😀 it would be so helpful if they included the link of the product when needed. This extra step will help us save time and to help the customer experience. Thanks for considering this option. ... View more

As I remember, Zazzle can delete our saved designs after 6 months. It would be nice and practical if we could have, perhaps, 100 saved designs, without having to check how old they are. Then we would not have to check the dates of each saved designs, only how many they are. It would be easier to avoid designs getting deleted by mistake. ... View more

I know this is already often requested by other designers and customers but wedding season is in full swing and I get so many messages asking if and where they can upload their guest list / addresses for envelopes - it's really a often requested feature so I just want to bring it up again 😊 ... View more

Zazzle pillows are nice, and a good seller for my stores. Would love to have an insitu view of them, though, on neutral colored furniture would be great. Thanks! ... View more

It get's to a point where I can't help anymore and would love the ability to forward the chat to Customer Services for them to take over. (eg - shipping delays/ non receipt of item) Even though I suggest that the customer emails CS directly, it would help CS having the history of what's been said. Thanks! ... View more

It would be great if we can see the view count for our collections.  It would help with our own marketing and sales purposes... and, in return help with Zazzle's own sales as well.  A win for all.  Thanks!!! ... View more

This could be an option Zazzle only authorise for a limited number of times or no more than twice a year but it's very annoying when you create a new store and some of your products are better suited for this new store. But you can move them, the only solution currently is to customise them and assigned them to the new store. But this process duplicates the products and it doesn't duplicate user interaction such as likes and rewards you get from Zazzle like "editor's pick".  ... View more

My idea for designers on Zazzle that have Twitter account to join and support each other. If you like this idea please join me on my new Zazzle store designer Twitter account and I will join you back :). Would be lovely to support each other ideas by liking designs you like and promote them too by reposting designs you like.  This is my Twitter account. https://x.com/LifeOnSunnySide   my handle on Twitter is @LifeOnSunnySide I hope you will like this idea and join me.        ... View more

It just hit me that the title above the dots that represent grouped colorways reads "Design Theme," which seems to indicate that an entire design could change if someone clicks that.  Since we have been instructed to, and it mostly functions simply as a way to see more color options - would it be more accurate if the term "design theme" was changed to something like "color options" or "more colors" or "color choices"?   🙂 ... View more

A long time ago I asked for bulk deletion of discontinued products and I just want to thank you for adding that option in the backend updates! 😁   "You'll have the ability to delete multiple discontinued products at once. The Select menu at the top-right of the page has been updated to allow a user to select all discontinued products, and then you can use the Actions dropdown to delete them." ... View more

When a buyer has already made up their mind to buy something,  they then at that time presented with a range of alternatives from other sellers, which means they have another opportunity to change their minds? These are not other types of products that might make a nice match they are competing products in the identical niche. Can all pop-up options be our own (where they exist) ? Thank you for considering this suggestion. ps. I otherwise love this pop-up!   .   ... View more

Hi Creators,  Welcome to the Zazzle Community. Let's start off the Feedback section with a place we can all include new product suggestions. Feel free to post any new product ideas or existing product variations here. Thanks,  The Z Team. ... View more

Use of Template Images in Large Format When designing a large-format banner, poster, or billboard, and including an image intended to be a template and replaced by the client, we should not be criticized for its size. This image will never be used in a way that affects its quality. Z, do not make me waste my time resizing and uploading enormous images. This should only apply to the client and never to the creator. ... View more

Hello everyone, I've noticed not all product sizes, ratios (square, round, oval, star, heart, rectangular), paper types, and colors (e.g. suitcase bumper handles, spiral spines, etc) suit the style of illustrations and patterns I create for kids, mothers, and other occasions on the Zazzle marketplace. So I've needed to create individual product listings for products with more than one size and or shape option. When I do this it looks like a duplicate product listing especially if it's the same shape (square) but a different size when they see the product image if they don't click through to see the size in the title description. This also means that Zazzle shoppers will only see one size/shape option when they go to view my product.  This means I might miss out on product sales if customers don't scroll down to view my collection or read my design description where I may mention other sizes.  So I'd love for Zazzle e-commerce and tech developers to consider incorporating checkboxes as seen in this photo below of my hedgehog's note card which includes a hand note of my suggestion about what e-commerce improvements for note cards I'd love to see Zazzle offer their customers.  Check boxes please 🙂 Please note the example you see above of my hedgehog's Christmas note card is not the finished designed product. I've other custom hedgehog note cards in my store that you can view here.  When you offer checkboxes this should speed up the design process for the creator and show what 'recommended sizes, colors, and paper/material types' are offered by the Zazzle creator/designer.  Please also consider including a separate comment box below "About This Design"  which may read: a special message from the Designer/Creator or a personal note from The Designer/Creator explaining why they chose a particular size, paper/material type, color (for the notebook spine, bumpers, handles for suitcases, frames for prints, etc) for their art, illustration or pattern design. This will save customers time in selecting which materials or colors to choose from when they see 'recommending product options from the designer'. Including a 'recommending product options from the designer comment box'  should make a more pleasurable shopping experience for Zazzle customers. Have a great day, Erin Margaret  ... View more

Could you make the die cut stickers findable when you are transferring a design? I put in stickers and they are not there. I've tried decal, vinyl, kiss cut, and die cut as options and nothing comes up. I checked all the office supplies categories and not there! So it makes me think they dont exist anymore but I see them when searching to buy stuff. What the heck is the official name of these and why are they not in an obvious category like crafts or office supplies.  ... View more