With the new Ambassador program, many of us are scrambling to adjust our approach and make ends meet. I was thinking that one way to lessen the blow a bit would be to provide a system where customers could leave a tip or payment that would go directly to the designer - it could be used as a way to collect compensation for custom design work, or it could simply be a way for a customer to leave a tip as a thank you for a designer.  Just a thought... ... View more

I’d like to bring up something that could really enhance the customer and designer experience on this platform. Making it easier for customers to request custom design help directly from us would be a great step forward. I often receive messages from customers asking for personalized tweaks or full custom layouts, and I’ve noticed something important. When I take the time to work with them, they come back. Custom design has led to loyal, repeat customers who trust my shop and return for future occasions. That kind of relationship is valuable for both designers and Zazzle. But currently there’s no real structure in place to support it. Everything happens behind the scenes, and it’s not always easy or clear for customers to know they can ask for help. Imagine how helpful it would be if there were a built-in option for customers to request a customization. Something as simple as a button that alerts the designer and opens up a way to respond with terms or a quote. This could even lead to a dedicated revenue stream for both the designer and the platform. If other designers have had similar experiences, I’d love to hear how you’ve handled it. And to the Zazzle team, this seems like a missed opportunity to make your platform even more collaborative and customer-friendly. ... View more

I often get simple design requests from customers for things like changing colors or fonts, moving elements around, or adding a photo to a design that doesn't have one. The vast majority of these requests are things the customer could easily do themselves if they just had a basic understanding of the design tool and what it can do. Some customers are comfortable with the FAFO method (ie messing around until they figure it out) but others just need a little bit of instruction. It would be SOOO helpful if there was a simple tutorial that I could point them to for help. The current help files are all geared toward designers and they're just WAY too much. Something simple that is geared towards customers who want to make a few changes to an existing design would be incredibly helpful. Thanks! ... View more

I would just like to suggest that Zazzle clarify that if the customer needs help with an order - it's late, it's wrong, etc... that they contact ZAZZLE. Probably 90% of my direct messages are people complaining or asking about their order delivery date. I know there is an auto response. I just feel bad for them that they have to wait for me to reply and to send the link, then they need to email Zazzle, then wait. It seems so stupid. This makes me the first line of customer support for things I have zero control over. It's really inefficient and frustrating for everyone. Just my feedback. I'm sure I am not the only one who gets all these order questions. thx ... View more

I think the paper plates are such a cute idea for parties, but I have stopped creating designs for them as the reviews are so bad and they all say the same thing. "Plates are thin and flimsy, won't even hold a piece of cake" even the people who leave a good review mention how thin they are. Why would you not increase the price 25 cents and punch the plates on a thicker stock? Also, the customers complain that the plates are shipped in envelopes and crushed upon arrival. If you slid a piece of chit board on the top and bottom of plates in the envelope it might stop some damage.  ... View more

I'm forwarding the request of a customer, who was asking if she could have a second (different) design (sticker) to go on the back of the matchbox favors.  Currently, the imprint area of the matchbox favors is limited to a sticker on the front. I smell a missed opportunity here (and possibly, a missed sale, too). 😞 Please consider offering: 1. a second imprint area (sticker) that can go on the back of the matchbox favors 2. stickers in the size of the matchbox favors' design area dimensions (for additional or separate purchase). Thank you for your consideration. ... View more

Any chance we could get the arch shape for the holiday card and maybe the announcement templates too? Thanks! ... View more

Maybe I'm in a minority, but I feel like there has been a massive uptick in the number of customers messaging me to help with their open orders.  It would be great if there was more clarification to customers when they message on who to contact for which issues.  Below are just some of the things I've gotten lately. At least half (if not more) of the message I get are for things I cannot help with as a designer. "I ordered invitations earlier today, but I forgot to put the time! Could you please add that the bridal shower is at 11:00 am?" "What is going on with my order? Order ID----------" (by the way, I don't think this was even one of my orders as it does not match any of my order numbers) "My name is Mary ------" (yep that's all it said, and she never responded) "Hi I just placed an order with you and realized that the wording on one of my signs is wrong would I be able to send you the updated one?" "Hi there, in my invitations could make the girl's hair black?" (this was on an already placed order) "When I go to preview the invite there is a weird IM over the text. I already purchased it and I’m worried the invites will be ruined. Can you please help?" "I ordered a sign a couple of weeks ago and still haven’t received it." "so I placed an order originally for 40 baby shower invitations, but wound up editing them and getting an order of 25. Would I be able to get reimbursed for the 40 previously ordered?" ... View more

It would be really great if we could customize both colors of the QR codes, not just one. As it is, one of the colors has to be black or white - which works in most situations, but not all - like say you're designing a blue on blue design where you have a dark navy text on a pale dusty blue background. It would be great if we could match both colors for the QR code. ... View more

Sometimes people need products in pairs. Two or more products, one price. More profit for the seller. Like the right and left side of something. Ceramic tiles and ornaments are good examples: ... View more

I wish with just 1 click I could see which products still need a cover photo and which ones need a video. I'd like to suggest an option to sort our products on the backend by cover photos and videos needed or not. It would also be nice if we could see with just 1 glance if a product is part of a collection or not, without any extra clicks. Thanks! ... View more

Please add design placement options to sleeves on various shirts. Not only is this a very popular trend, but it has been requested numerous times by customers.  ... View more

Keds use to be great sellers. IDK why that relationship ended, but maybe it's possible to bring it back now? They were good sellers years ago (the ZipZ not so much). TIA ... View more

It would be really helpful to be able to edit both the foreground and background colors on QR codes so they can be made to match our designs. Currently only one color can be updated, which usually ends up with an ugly black QR code. The only way around this is to use an image field so people can upload their own. ... View more

Requesting vintage-style paper teacups with saucers and handles.  I saw them at Etsy and at Amazon and they’re as charming as they sound. This paper teacup with saucer are popular for tea parties, bridal showers, or garden gatherings where you want that nostalgic elegance without the worry of breakables.  Creators could use same artwork that is used in the tea party invitation creating a matched ensemble. ... View more

It would be great to have a separate category that could be searched and would only bring up Golf Tees under Golf.  Right now it brings up any piece of golf equipment which happens to have the word "tee" in it -- and there appears to be quite a bit making it hard to concentrate on the actual tees as a customer.   Also, making it hard to track them on the back end because of the same issue.  Would be much appreciated. ... View more

Zazzle, would you please optimize your Facebook feed. Just about every day I see you posting a beautiful product on your Facebook feed. People might wish to buy these gorgeous Zazzle offerings. However, never once have I seen you provide a link in your post. Sometimes, but not always, your Facebook post tells me I can find "link in bio". There is never  a link in your bio. There is never a way  to find the  lovely product I and countless others might otherwise buy.  Your Facebook feed has two hundred and thirty eight thousand followers. I suggest that you optimize your  near daily communication to these 238K people, by providing a link with each product you post.  https://www.facebook.com/zazzle  ... View more

I'd love a measuring tool in the design area. This would be incredibly useful for accurate placement, and would provide a better sense of scale for images and text on smaller products. ... View more

Please make a way for us to change the transparency of an image or element in the design tool. ... View more