Clocks missing from backend search and store front

[Sara_H]

Just doing a search for clocks and 2 are missing in my store back end or store front (they're the original style - not the new ones) I should have 5 and only 3 are showing

https://www.zazzle.com/cute_floral_panda_bear_kids_clock-256489886006024863

https://www.zazzle.com/cute_panda_bear_black_and_white_rustic_clock-256025382068475199

They're in a collection https://www.zazzle.com/collections/119988425990825937

Can you send them back home please?

Thanks!

[Fiona]

I will let the team know, thanks 🙂

[Sara_H]

@Fiona 

it's ok - I found them - they were under Baby & Kids - Wall Art & Decor - Clocks.

They still don't appear though when I search my store front for the term 'clocks' - they should do?

[ColsCreations]

If you're searching your public store front maybe it's because all styles are OOS on your domain? Usually but not always Zazzle tends to hide unavailable items from the public view.

[Sara_H]

@ColsCreationsI was searching my store front on .com not on .uk

I think to make them show you have to use the term 'nursery clock' but using just the term 'clock' doesn't make them appear which i think they should do in the grand scheme of things

[ColsCreations]

Hmm.Looks like there are 5 clocks in your andBaby store (US domain)
Three are listed under the general
Wall Art & Decor --> Clocks
Those three show up when I search just for 'clock'.

Your other two clocks are listed under
Baby & Kids --> Nursery & Kids Room Decor --> Wall Art & Decor --> Clocks
and those are the two not showing up with keyword just 'clocks'.

 

So weird that it isn't producing all the clocks when searching for just 'clock' but that seems to be what is making the difference.

[Sara_H]

@ColsCreations 

yup. Those two don't appear when I use the search term 'clock/s' on the storefront - you think they would.

Strange.