Collection not appearing on product page

[Anne]

A random find? My cat wine label collection seems to be lost on the product pages:

https://www.zazzle.com/collections/119074228000545982

Other collections appear, but not this one, on for instance this product:
https://www.zazzle.com/funny_cat_tropical_beach_wine_label-256900428114039064

[Sara_H]

@Anne Your collection was last updated today Jun 3 - it can take a few days after you update for the collection to appear under the products.

If the collection indexing is running slow - it could take longer.

I would wait a few days and see if it appears

[Anne]

Thank you, @Sara_H ! I'm just stunned that I never noticed that before. It would mean a lot of down-time for collections as every time I add a product, I now have to drag it up to be noticed (after the last downgrade). Thanks again, will keep an eye on it!

[Anne]

Update: this issue is not solved.
I don't see the collection on any of the product pages.
I also haven't seen this happening to any of my other collections (so far). Normally they just remain visible on product pages, also after updating the collection. 
So I consider this a bug. Could anyone from staff please look into this?
Thanks.

[SnowOwlMoon]

I'm having the same problem--several of my collections are not showing.  I noticed it with my Birthday Cards collection.  Then, as I looked further, several other collections are not showing up on the product pages.  I even checked "inactive" collections, just in case, but nope--not even showing up as inactive.  They have simply disappeared.

[Anne]

So with lack of response from Zazzle staff, I decided to create a new collection:
https://www.zazzle.com/collections/wine_labels_for_cat_lovers-119737524670985279?rf=2386691099424682...

However, the same problem: collection not appearing on product pages.
Can anyone from @zazzle please look into this? Thank you.

[Anne]

This is still not solved. After a week a collection should be visible I would think?
Can anyone from staff please look into this?
Thanks

[Anne]

This is still not solved. Can anyone from staff please look into this?
Thanks

[Anne]

This is still not solved. Why is this not addressed? I really don't like to have to repeat myself so often, but with lack of response or help I see no other option. So again: Can anyone from staff please look into this?
Thanks

[Fiona]

I am not able to replicate this. Can you send screenshots?

I can find the collection using the link you sent. Perhaps I am misunderstanding.

Thank you!😊

[Anne]

Thank you, @Fiona 
Yes, you are misunderstanding I think.

From: https://www.zazzle.com/colorful_and_funny_happy_cat_custom_wine_label-256537938193688000
I am referring to this collection:
https://www.zazzle.com/collections/wine_labels_for_cat_lovers-119737524670985279
Maybe you were confused by my other wine label collections that are more general, as I added some cat wine labels to that collection as well.

From the image you can see that it says other designs you may like, not: "other products from this collection"

Thank you!

[Fiona]

Oh yes, I see what you mean now.

Oddly enough it shows for me, but I've passed it along to the team. 🙂 

[Anne]

@Fiona Thank you for passing this on, however it is still not working 😿 Also not when logged out and in a different browser. Thank you for your help!

[FantabulousMerc]

Some website problems and their computer servers "indexing" issues reminds me of 1997 issues. LOL! 🙂 Hope they fix your problem soon! 🙂

[Anne]

Thank you, @FantabulousMerc  
I do remember times when collections when working much better (not 1997 LOL) but before the BIG DOWNGRADE of collections.
And we're MONTHS later now and this problem is still going on.
Not sure if I should send support an email as well.